Above and Beyond at the Knights.

I had been the ‘point man’ in regards to getting my mother in Above and Beyond at the Knights . She had been moved there after a brief hospitalization. Her prior place of residence was not fully equipped to deal with my mothers’ increased Alzheimer’s symptoms. Through numerous, positive recommendations, our family decided that Above and Beyond was best suited to deal with her deteriorating mental state. I met with Naila, the owner of Above and Beyond,for approximately 90 minutes prior to my mother being admitted there. In that 90 minute time span, Naila not only listened and answered all my questions, but I saw her interact with many residents, as she saw they were in some form of distress(mind you, she self-interrupted our meeting to deal with these issues). Her sense of compassion and caring was genuine and, at that moment, I realized that this was the best place for my mom to be. My sister had made 26 grievance complaints about Above and Beyond to various state agencies, while my mom resided there-and these had all been unsubstantiated. There was no indication of neglect or abuse, and it was found that all these accusations had no basis in fact. Despite fighting these negative, bogus allegations,Naila continued to provide excellent care for our mother, ensuring that she was safe-and most importantly, well taken care of. It is no wonder that my sister had given a rating of 1 star as her complaints had been overshadowed by the fact that our mother had been , all along ,well cared for. Although there is no ‘perfect place’, I feel that Above and Beyond deserves recognition as a place of compassion and caring and has the residents’ best interests at heart, and deserves a higher rating.

As many families already know, the journey once a family member is diagnosed with Dementia has it's many challenges. My father was not an easy person to manage and the only facility that guaranteed our family that they could manage him was Nylia and the Above and Beyond Staff. We started our journey together 3 years ago and soon began to know we were truly blessed to have the loving support of everyone at Above and Beyond. We as a family never doubted that my father wasn't loved or cared for especially by the Memory Care and Hospice Staff. We as a family found peace when my father Charles passed away in January. Words can't express our appreciation and gratitude to everyone at Above and Beyond. We would recommend Above and Beyond to anyone looking for a loving and supportive place for your family member.

My father and my Aunt have been residents at Above and Beyond at the Knights for about 3 years in their Memory Care unit. Naila and the staff are extraordinary! From Nicki, at the front desk, who greets you with a big smile and a warm welcome to Amal, Fufu, Tess and the rest of the amazing nurses, aids and support staff; they truly go above and beyond! They really care about the residents and treat them like family with dignity and respect. I can’t reccomend Above and Beyond enough! Thank you for caring about my family as much as I do, you are ALL amazing! Shannon Atiyeh-Downtain