Accel at Crystal Park

*((DO NOT SEND YOUR LOVED ONES HERE))* The 3 day stay at your facility was the most awful stay in my Mom's history of staying in skilled units, hospital's or rehabs. Your facility was nice enough. But all of your staff including you should be fired. With working in this line of business before I know what to expect. But I never have witnessed this before. My mother had to call her family members to call up there to get a nurse or aid in her room to help her, She laid in her on waist for hours before being checked on my mother never got turned on a 2 hour schedule to help with her bed sores. Not to mention my mom has a bad Uti from yall not getting her on an antibiotic for the infection. Not calling 911 when she asked to be sent out to the er. Then Saterday evening at 6:30 they served her dinner never came in to get the dinner tray Mom called and called the nurse without any reply mom had spilled her tray everywhere trying to repositioning herself by her self. Why?? You ask because my mom didn't see another aid or nurse until I got there at 9:15 pm that night she was about to slip out of bed when I arrived. Food everywhere in her room. I tried for 2 hrs to get someone on the phone. But like that would of done anything seens how yall don't check on yalls residents. Then my mom was asking everyone to call 911 why didn't your make shift employees call for her some help it took her family to call 911 for her. You know these residents work they're hardest in life to meet the American dream and when they're bodies are tired amd broken and their family can not meet their needs. The family reach out for the very best help with their loved one that let me remind you is in their last chapter of life. For them to come to your facility for yall all to singal handly abuse them. This is neglect. Not to mention yall did no rehab on my Mother which she was there for. And with that being said. No I'm not happy and my mother isn't happy with you or your facilities care. I would not se

My client is here for post surgery rehabilitation. I find the facilities to be clean and well organized. The staff is friendly, knowledgeable, and professional. The food is good and the therapy is just what she needed to get her back to where she needs to be!

Terrible place. Contact DHS licensing specialist if you want change! My mother was transported from the hospital and dumped in her room and forgotten about until the next day..... her medications were not given to her till 12 hours after she was dropped off, also they forgot to give her breakfast annnnnd she sat in the same soiled diaper for 10 hours! She spent 3 days there with no proactive plans for rehabilitation. By day 7 she had only gotten physical therapy one time! Her medications were lost or stolen, no report or accountability. She was either forgotten about during med pass and/or given her medications incorrectly and multiple times. No medication logs were written for shift change to know who what and when medications were administered. The food is dog water. Thr board, owners and dhs should have to show up at least once a week as surprise guest to taste how terrible the food is. If you care about your loved one do not send them here!