AccentCare Inpatient Hospice Center

While the facility is clean and nice, the staff and resources are generally poor and lacking. There was one good nurse, and I thank her for her services. She was literally running from room to room. When I asked one of the staff attending to the patients who was not a nurse for help with my dad, I brought certain things to her attention and she said that was not her job, that was the nurse's job. I asked her to please alert the nurse. I told her I may only have a couple days left with my father and I wanted him to be comfortable. I shouldn't have had to say that to the staff. My poor father needed automated pumps for providing computerized, controlled delivery of pain medication when he was dying. They didn't have it! The nurse was literally running in every 2 to 3 hours (hopefully) to administer these shots for the 2 days while my dad was alive and a patient there. This is antiquated and unacceptable. They had baby monitors keep an eye on the patients to see if they were in distress. Clearly they were not looking at them. We walked in early one morning and Dad was visibly suffering, and all of his sheets and blanket had been taken off of him! My father did not have the strength to do that himself so it must have been a staff member. We immediately ran to alert the doctor and the nurse to address my father's suffering. The whole point of hospice is to keep suffering patients comfortable. I would never recommend this facility.

I cannot sing enough praise about the facility and staff. Im so glad Auntie landed here for her end of life. They made us feel so informed and special the entire time and SHE wanted to go there. This staff is FULL of wonderful people who genuinely care about their patients and their families. The place is well kept and clean and it was like we had a hotel room. You never felt pressured into decisions and always felt well informed. The guidance on how to help and when to call in family was priceless. A large number of patients receive no visitors or have family present in their final moments. Thus elevating them from caretakers to sources of compassion and care in final moments. It takes someone special to do what they do with such grace and dignity every day. Nobody wants to be in hospice but if I do ever have to experience it again, I will push to be here where I absolutely know we will receive quality care with compassion and utmost courtesy. Thank you doesn't seem enough to express my appreciation for the staff. Our hearts ache at her loss but are also soothed that she was able to pass comfortably and peacefully on her own terms. Cookies aren't enough to show the appreciation we will forever feel.

October of this year was a rough time for my family. My partner was in end stage kidney disease when we made the decision to move to hospice. The representatives from AccentCare were wonderful, starting with those who came to the hospital to explain the process. She was moved that evening to Seasons Hospice. The care there was phenomenal. The nursing staff (especially Maggie and Melissa) treated us both with kindness and respect. They were respectful of our time together there and kept her comfortable in her last days. Words cannot express how wonderful it was to be at a place where her needs were being met, and we were able to be together in a comfortable environment. Two days after my partner passed, my mother was admitted to the hospital with advanced liver cancer. Again, a decision had to be made, and hospice care was again needed. I did not hesitate at all to recommend that my mom be moved to Seasons Hospice as well. While my sister and I were unable to be there all the time due to being at my partner's wake and funeral, I had no hesitation knowing that my mother was being cared for while we were gone. Once again, we were able to be with my mom in her final days. The staff was again wonderful and caring for both my mom and our family (including our fur-babies). I would highly recommend Seasons Hospice for anyone having to go through the difficult process of going through the end of life process. They were not only wonderful while we were there, but their social workers have continued to follow up to make sure I am ok and make sure I don't need anything after losing my partner.