Acclaim Rehabilitation and Care Center

I went to visit a friend at Acclaim and when I walked in the entrance it was clean and inviting ! I got on the elevator and got off on her floor and I thought I stepped into a time capsule . I was shocked because it was so outdated and looked NOTHING like the lobby. I went to her room and it was not clean by my standards. She was sitting in her wheelchair watching a TV the size of my purse. I threw something in the garbage and there was no bag in either garbage. The bathroom in her room was dirty and had a shower area so old I’ve never seen anything like it . The mattress on the bed was thin and looked extremely uncomfortable and she confirmed it was. The nightstands were wobbly and judging by the debris behind them, it was clear no one has swept or mopped that area in quite a while. I felt horrible leaving her there . The renovated lobby and 1st floor was very misleading! This facility deserves a -1 star. The only good thing was the kind nurse who put clean linens on her bed. I pray she can get out of there soon..

⭐ 0 STAR — FAMILIES, PLEASE READ THIS BEFORE YOU PLACE YOUR LOVED ONE HERE ⭐ I am writing this review because I would want someone to warn my own family before trusting a loved one to a facility like this. In my experience, Acclaim Rehabilitation and Care Center is seriously overrated. What you see in the lobby and what you are shown by management is NOT necessarily the reality of what patients experience day to day. FAMILIES: ASK TO SEE THE REAL PATIENT AREAS. Do not settle for a tour of the lobby, reception area, or manager's office. Ask to see the rooms, bathrooms, hallways, and areas where your loved one will actually spend their time. Look around. Smell the rooms. Look at the bedding. Pay attention to how the patients are being treated. The cleanliness is extremely disturbing. I have seen sheets with stains and smelled unpleasant odors. This is supposed to be a place caring for vulnerable people. Patients deserve clean sheets, sanitary surroundings, and basic dignity. This should not even have to be said. What concerns me even more is the call bells. Patients, including patients in very serious and fragile conditions, can be left waiting when their call bells are not answered. Imagine being extremely sick, weak, or unable to help yourself and pressing a button for assistance—only to have nobody come when you need them. That is frightening and unacceptable. The attitude of some staff members makes the situation even worse. Rudeness, dismissive behavior, and a lack of compassion are not what families should encounter when they are already worried about the health and wellbeing of someone they love. This is not about expecting luxury. This is about basic human decency. Clean bedding. A clean environment. Respectful staff. Someone responding when a vulnerable patient calls for help. These are basic expectations—not special treatment. I would strongly encourage every family considering this facility to look beyond the polished areas shown during a tour. Ask q

Staff members are very attentive to patients and work tirelessly to give proper care to loved ones. From the receptionist to the nurses and staff throughout the building, everyone showed excellent hospitality, kindness, and generosity toward both me and the patients. That part truly stood out and deserves recognition. However, the condition of the building is extremely unacceptable. The lobby is beautiful and welcoming, and they even provide water for guests, which gives a wonderful first impression. But once you head toward the elevators or onto the patient floors, it feels like entering a completely different world. The conditions are shocking and heartbreaking. My loved one’s shower was in terrible condition — the drain barely works, making it difficult for her to properly bathe on her own. The floors throughout the patient areas looked dingy, neglected, and worn down. I was honestly speechless seeing my loved one living in those conditions. This facility desperately needs renovations from top to bottom. All floors should be redone completely. It is a shame for the building to look so beautiful in the lobby, yet look so neglected where the patients actually live and receive care. The staff deserves praise for the compassion and care they show every day. I just truly hope someone steps in to improve the living conditions for the residents because they deserve much better.