Advinia Care Providence

I recently spent seven days at the Banister Center nursing home/rehab (now known as Advinia Care Providence) recovering from Covid… Short term care… So I can't speak as to what it would be like for a long-term resident to live there. My experience was dominated by lack of information provided by staff. Did not see a doctor while I was there, and the different nurses I saw had no consistency about the meds they gave me, I saw no administrator or social worker until the day before discharge, and that was only after I made a strong phone call to the front desk demanding more information about my situation. That being said, I did receive PT/OT, and successfully improved enough for discharge during the week I was there and the CNA's and Nurses on shift treated me well. Decent response to call signal and genuine inquiry into how I was doing and what did I need was much appreciated. my main complaint was that the food is terrible... Meager portions of extremely unappetising and not very nutritious food. At least the room was clean, and I did not hear anyone screaming about any problem with their care, and all the folks who passed by my door seem to be getting along just fine with their situation. So I was happy to see what looked like a functional facility.

I was here for 2 and half months for rehab. I learned a lot from all the staff. The nursing and cna staff really cared about me and that they took the time to get to know me. The nurses took the time to explain what the medications were for when giving them to me. I feel really happy about my experience here. The social worker, Sonia went out of her way to help me and was always available to speak with me when I needed her. I feel like I gained another family.

Appreciated the care of my brother Sam during his stay there. Due to a temporary emergency transfer to your nursing home and now with your help and concern his safe return to Orchard View.Thank you Mary of AdviniaCare