Aegis Living Carmichael

My parents moved into Aegis Carmichael In late March after a very trying experience with hospitals and rehabilitation centers. I could no longer take care of them at home, and there was no way that we could afford 24 hour in-home care and continue paying all their bills. From the moment I spoke with Lisa, I finally felt like there was someone who understood the amount of stress that I was under and was sincerely there to help. Lisa, Mauricio, and the whole staff at Aegis are wonderful. From the restaurant crew, to the cleaning crew, to the caretakers, to management… all have shown nothing but compassion and support. One of the biggest things I worried about was making sure that, In their golden years, they had a good quality of life and were happy. The last year, taking care of them, that became very difficult for me because their needs were so many. It took me a minute to adjust to someone else coming in and taking over, and I can say that, given what I’ve seen over the last four months, I’m comfortable with the care of my parents, and I know that they are thriving… Possibly even better than when I was caring for them. The whole team at Aegis Carmichael comes together to do their best by our parents. They are organized, everything is clean and well-maintained…Pricing isn’t too much more or less expensive than other places, given their needs, especially considering all of the services and attention that my parents get. I’m most surprised by how my parents have bonded with Lisa and the staff. I was so worried that they would be someplace where they would feel alone or scared, and it’s the opposite. I’m thankful that they were there to help us in a very difficult situation. I know that our challenges aren’t over, but it really helps having knowledgeable professionals to help us navigate these challenging times.

If I could have done -0 stars I would have. My aunt went into this place late last year..at the beginning it was ok. Then another big corporation bought it out and it went downhill fast. A lot of the workers who were there left. They cut back to the bare minimum of workers to residents. A month ago they forgot to give her her medication on three occasions! Even the hospice nurse who visits this place told her sister to get her out of here, to a better place. When they found a new place they were told they had to give a 30 day notice. The last week she was there when her sister showed up to visit her she walked into her room to a horrible smell. My aunt was lying in bed and had dried old vomit as well as fresh vomit all over her. It was obvious she had been lying in her own vomit for who knows how long. When her sister told someone about it their excuse was sorry we have an audit going on today. 🙄 Don't be fooled by these places - they might look nice on the outside but they are run by big corporations who only care about making more and more money by cutting back to the bare minimum standards of care. This place is below that minimum standard. Look elsewhere.

This is a cockroach infested Senior Facility. Some residents complain about certain care managers ( caregivers ) not providing adequate care, team leads are informed, then the new GM is informed and nothing is done about it. The new GM seems incompetent compared to the last one if he truly believes running a senior facility is like running a cheap motel. Definitely not worth the price of admission, especially when there are at least 5 other senior facilities in the immediate area.