Ahwatukee Post Acute

My mom’s cardiologist gave them a specific list of medications. They did not provide one of the medications. They did not return his phone calls. They did not give him her daily blood pressure numbers. She came home on a Friday and was given the correct and all medications Saturday. Her blood pressure dropped incredibly low and she went to ER.

The nurses here treat there job like a big vacation , 5 nurses but none are helping patients , some are physically unable to dress and feed themselves . This place is the biggest front, they will pretend they are attentive when you are visiting your loved one but when you are gone they completely disregard care, the patients family shouldn't have to be the one to ask to provide simple care such as applying lotion or even assisting in changing clothes (mind you he has been in the same clothes for the past times I visited), not being included in meetings or informed is another concern that I brought to their attention and still continue to disregard and neglect the patient and family, I work in healthcare and this place knows the standard and are not holding THEMSELVES accountable for the patients sake. I will be filing a report and providing it to the case worker, director and filing a report with the bureau as I have evidence of this neglect, it is starting to make sense why this location has changed it's name numerous times. Doctor at this location does his patient visits early in the morning when patients are sleeping to avoid changes in care plan and also avoid any recommendations by the family, making it impossible to speak with him later on in the afternoon, makes sense why this location changes their name often.

My experience at Awatukee Post acute was great from the Start. Nikki actually came to see me in the hospital before I came here. I had lost hope in everything. Felt like I didn't have a chance of healing or ever getting better. Nikki gave me hope. JR welcomed me when I walked through the doors and I felt calmer almost instantly. JR was extremely helpful and kind and put a smile on my face. Mysti in my opinion is the most valuable employee that exists in this building. She helped me do my intake, fixed my med orders when I first arrived. She goes above and beyond for anything I need and everyone I've seen her interact with. She stays late to make sure things are taken care of. Doesn't get a chance to eat lunch, because shes advocating so much for everyone here. She deserves a raise for how hard she works. I'm surprised she's not running this place! She is the most knowledgeable and compassionate person and assistant director of nursing I've ever met. She's a diamond in the rough! The moment I met her I knew I was in great hands. She even acts as a patient advocate and will consult with other members of your care team. She made sure my meals were correct and didnt have anything I'm allergic to in them. She made sure to connect me to other people like Jose who is the director of social services and also a solution driven person with so much compassion for the residents here. He has a heart of gold and treats you like a person not a number. Ashley the case manager is also very solution driven,with a heart of gold that goes above and beyond for people. She works hard on your case and truly cares. Greer who helps with Altechs is amazing and knows her stuff! Heather pain management (who also deserves a raise) helped me so much, making sure my pain is managed and under control. Q.Bell Director of Operations she goes above and beyond for this entire facility. She's a director that wears so many hats. I've seen her help wherever help is needed. She helps pass out trays. Sh