Albuquerque Heights Healthcare and Rehabilitation Center

I wish I could leave zero stars because this place is HORRIBLE! My dad was here for 6 weeks he got pressure sores on his heel and his butt. Their "wound care specialist" is extremely rude and likes to argue like a child. The PT director was more interested in walking around with her laptop acting like she is doing something important when in fact she is not. She stated my dad could walk when 3 doctors from the pres emergency room confirmed there was no way that was true since his wound on his heel was so bad and the weakness in legs. The moment you walk into this death trap majority of the residents are left in the common area sleeping in their wheel chairs. The smell of urine and feces was overwhelming. My dad was released from here on Thursday September 3 at 11:00 am and was taken the Emergency room by ambulance on September 4 at 1:00 pm because he was sepsis due to a UTI! They wouldnt change his diaper and his clothes smelled so bad and took multiple washings to get them ok. He was extremely sick, all because this dirty "rehab" center didn't do any bloodwork after being asked twice . They do not care for the residents. Their solution for "caring" for their residents is by overmedicating them for 3 times the amount necessary of trazodone. We had to ask them multiple times to stop giving him this medicine they would say they didn't give him any but yet he couldn't open his eyes, talk clearly or eat and drink anything. He lost 40lbs while being in this place. Also the pictures on their website are not accurate to what it looks like in person.

Nursing staff and CNAS do not communicate. Family had remind CNAS to drain catheter bag. CNAS did not chart . Social workers do not make time to include family in the plan of care. On discharge we were promised 2 wks of meds. We were shorted two prescriptions. Social workers did not ask what home health we wanted to use. They sent a referral to an agency that does not provide skilled nursing which was needed for a foley catheter. They do not answer the phone.If your love one cannot advocate for themselves this not the place for them.

My father was there and the care was subpar. The place is not clean. The minute you walk in you smell an odor. They would leave equipment on the floor like syringes needles trash. My dad's roof caved in they fixed it and left the debris all over his bed on the floor the tray where they eat had debris everywhere. We had to call them to clean it all they did was sleep they didn't even mop. There is Roches on the floor constantly. My dad would wait a week before they would bathe him. We got him out early. I do not recommend this place if you care about your relative or loved one do not send them here. I do not want anyone contacting me this was my observation of what happened to my dad. And it was unacceptable. One more thing the food was also very awful they gave my dad two pieces of bread with a piece of cheese. They would give him cold oatmeal that was completely watered down and powdered eggs that had been probably sitting there all morning.