Alvarado Care Center

Most poorly run facility I’ve ever been to in all my 68 years! No respect to patients every step of the way. From losing my belongings in their laundry and offering less than full price replacement, to hair in the food numerous times and then refusing me replacement meals, very loud staff that makes fun of the patients, I was there two weeks and fell and never saw a Dr, and management who doesn’t manage but plays the blame game and lies. Management puts off execution just as staff passes the buck. I do not recommend them.

I went to visit a patient. The check in with seamless the receptionist was very friendly. In fact, she went to go check again on the patient to make sure that someone was handling her request after a few minutes. They were going to put us in the community area but they were playing bingo, so was not good for us to have a conversation instead they suggested we take the patient to the patio and that was fine except there was two people there smoking and I understand it was allowed because there were smoking Waste containers nearby even though cigarette butts were put out on the patio floor I think that needs to be tightened up. When it was time for us to leave, I went to go find a nurse would will our patient back to her room and I couldn’t find one available so I went back to the receptionist and she told me to go to the community Director , that was in the activity room. The activity Director immediately got on the phone to ask someone to take our patient back to the room. After several minutes, no one came and the activity the receptionist came to check and see if the patient was still on the patio because it was getting darker and colder and no one came so she again searched. She searched to find a nurse/attendant to take the patient back to her room . She assured us that someone would come soon, but due to change of shifts, most of the staff were in a therefore, that’s there was a delay in returning the patient back to her room. All in all, it was a good visit. The staff was friendly and attentive. My only complaint was smoking on the patio, but I understand you had to accommodate some of the patients. I just don’t like them putting out their cigarettes on the patio grounds. thank you .

This place was great for my Dad's rehabilitation! He had been to three nursing homes prior and the care and attention he received here helped him return home! Staff were very involved in his care and communicated with me constantly. They were able to provide holistic care that no other facility had provided and my dad was visibly better. During visits staff always provided updates. My dad did a lot of work with Speech Therapy and she was great at explaining to us what he needed and how we can help him. Even after discharge from the facility, Blanqui the Social Services Director has been in contact to check in and to see if we need assistance. She along with other staff made my dad's transition back home as easy as possible. We could not have done it with their assistance. They have gone above and beyond even after leaving the facility!