Amada Senior Care

5 stars doesn't come close to the help that Amada Senior Care of the Lehigh Valley provided. Edward Duborg is a Saint and Savior. After my 1st couple of calls with John Hancock Long Term Care Customer Service (disservice) I was beyond frustrated, at my wits end. I contacted Ed, and he took over from there. You couldn't pay me enough to deal with the thieves on the other end of the line. It was difficult to tell if JHLTC was that incompetent, or if their actions were intentional insurance misconduct to frustrate the customer into giving up. But Ed reeled them in and got our claim paid. Thank you Amada and in particular Edward Duborg, for doing a stellar job. I highly recommend Amada Senior Care.

We needed an extra set of eyes on my mom in order to have her return to her assisted living home. It was such a last minute requirement we turned to the facility who offered your organizations to meet our needs. I recently had the opportunity to visit on two different occasions and was able to meet Evy & Passion. I asked alot of questions of both of them. It's always better to get your information up close and personal. These women have made a huge difference in my mom's quality of life. They completely understand how this mom ticks! They have left her do or not do the things she wanted to do. Always safety in mind. They have personally interacted with her to create some simple crafts with the pics i sent her in the mail. I am so glad these 2 women take pride in their job. My mom has ALWAYS been a HUGE challenge! They sure know how to handle everything she can throw at you!

Amada is all we had prayed for and then they gave more. We had a very arduous path for our family member that we did not walk alone because of some very smart, loving, and hard working people at Amada. It began with our first contact then evaluation with Jessica and Cheryl. They were so professional, patient, and compassionate. Cost is also an issue and Amada was very up front and transparent about that as well. Their communication is fantastic. In stepped Karla and Loretta for the hands on care. They brought impeccable care and such tenderness. Dementia can wear down anyone especially with the amount of care increasing as time went on. Not these two ladies. They went above and beyond. The home and our family were treated as their own. We had emergency situations come up when they stayed for lengthy periods beyond their scheduled shifts. They didn’t hesitate and gave us absolute support. They brought games and snacks at their own expense. Karla mended a hole in a piece of clothing. There was a beloved dog that they also tirelessly helped with in the home. When the time came out of responsible necessity to transition our loved one to a care facility, Jessica went on visits with us, guided us through the process, and helped coordinate the “day of” move. Because that can be a difficult transition, Karla spent 2 weeks to be a familiar face at the community to help ease things. This entire process for our family was supported and made better due to these 4 women and other Amada staff. We’re very grateful for all of them and strongly recommend the agency.