American House West Knoxville

My mom had Alzheimer’s and was in memory care for almost a year. She loved to be with other people. 2 other residents were so wonderful to sit with her daily and hold her hand. She was non verbal by this point but cheerful, mobile and could feed herself but needed to be prompted at times. We would visit 2 to 3 times a week. Staff turnover was frequent and they were understaffed at times. The caregivers I saw regularly seemed to care about the residents. Paint her nails, talk to her etc. But I suspected they didn’t change or bathe her daily. 10 months into her stay a staff member clipped her toenails and one toe got severely infected. Nothing but giving her Tylenol was done for several days when they called me and she was sent to the hospital. By then she had decreased in mobility because of the pain in her foot and leg, she had an infection which led to her being in the hospital for 10 days and then sent to rehab for 10 days. By then she had already declined and had stopped walking and feeding herself. We brought her home where she sadly passed away a few weeks later. I never heard from one person inquiring how she was doing with the exception of deciding if she was qualified to return as a resident. Also, When she began as a resident I brought protein drinks for her and asked several staff to make sure she gets one to two daily but those drinks sat there in her fridge clearly not being given to her daily. Moreover, I found out that instead of the nurses giving her a finger prick for weekly blood check, they had been drawing it from her hand which was very painful. I had gave them the finger prick machine with everything they needed but not one nurse ever bothered to tell me that they didn’t use it during her 10 month stay. I found out after she passed a year after entry and they had no idea where the machine went. Just an empty case. I would absolutely NOT recommend American House on Gleason. On the surface they seem to care but unfortunately that concer

Sarah and Hannah are absolutely amazing!! They have some awesome ideas and are extremely engaging with everyone! They have hreat ideas for fun and are over the top with energy and enthusiasm.

I let time pass, so I can post something not so harsh. Time heals but the truth still stands out. I should have moved my mother out to another memory place that kept their word,and didn't spout so many false promises. The employees changed often. Prices will go up often too and care will go down. Please think of other places for loved ones with memory care.