Amy's Eden Senior Care

Monday Jan 15, 2024 I called in a panic. The rehab center that my daddy was in, was kicking him out on that day, if we were ready or not. Charlie came to my rescue. I didn’t know what I was doing, but he talked me through it. He sent out the most amazing caregiver I have ever met. Roberto treated daddy as if he were his own family. He talked with all of us and made us feel comfortable right away. There was a day when transportation was an issue for a caregiver to come out. I called Charlie and he sent Julia out to help. Daddy talked her ear off and they both loved every minute. From that day forward, Roberto took care of daddy. They had some good talks. I know daddy cared deeply for Roberto, and felt comfortable with him. It was only 2 weeks that daddy was with Amy’s Eden, however I know we would have never made it through without them.

My Mother-law was in this facility for several years and we could always tell she was so happy there. She made so many new friends and lived there till she turned almost 102. A great place for things to do, so loved and pampered. Caregivers took very good care of her needs. She always wanted for us to be introduced to everyone in there with her.

Edited to add after a meeting with Amy’s Eden today, January 12, 2024: After meeting with Deena at Amy’s Eden, I’ve been told that they did contact Adult Protective Services after the alleged abuse with my mother and there is an internal investigation pending. They are currently working to resolve and correct our other issues as well. They’ve refunded me for the late fee that should not have been assessed. We also made it clear during our discussion today, that my mother has had several people in various capacities including but not limited to her doctors, nurses, and caregivers providing care for her, and this was the only time that she mentioned the abusive treatment I described in my original post. This place deserves a zero! I should’ve stuck with my gut feeling. I thought after being critiqued for my mother’s current care, Charlie was fighting for my mother, turns out he was only fight for her money. Since being there, and according to my mom, she’s allegedly been physically and verbally abused and Amy’s Eden has not once asked me one question about the abuse despite there being a police report and videos of my mom talking about the abuse. This abuse is still under investigation. It took almost two months to get any paperwork we signed to admit my mom despite asking numerous times, billing is consistently screwed up even charging me a late fee of $735 on the 2nd day of the month despite handbook saying it’s assessed on the 5th day and then ignoring me, constantly ignoring any issues I bring up, caregiver called my uncle about my mom not eating or taking meds four days days after she stopped, and I’m her emergency contact, plus she decided to ask him if he was single during that conversation. I heard about it the 5th day. The phones did not work for the first 4ish days she was there so I could not contact her. During that time her caregiver texted me and said my mom was having a difficult time. Charlie boldly lied to me and said he just saw her she was FINE! I