Ark Healthcare and Rehab Branford Hills

I have not personally experienced a Rehab Facility with such excellence in quite a long time. I came to visit a relative that had just been transferred to ARK REHAB CENTER, the day before. While there, one of the many things I saw was how clean and brightly lit and orderly this place was. When I went into the atrium there were a couple of patients that were being fed their lunch. I noted how clean they were and attended to, by the aides. I met several of the staff either on the phone or in person. My first experience was a phone call I received form Francine (11-7) Nurse to inform me my cousin was transferred to their facility earlier that day. Maureen, (The wound Nurse) Jenn P. (Social Worker) Vanessa (Aide) Portia (Charge/Med Nurse) Melissa (Physical Therapist) These individuals were professional in so many ways. I noticed how well the staff took excellent care of my Cousins roommate, who was an elderly man, alert, but a very quiet. He was a sweetie. On my first visit, I asked to speak to the Social Worker, (Jenn P.) she came right away. We spoke about my cousin's status and what was the intended goal was after his recovery. The second day I visited I came during the evening (3-11) having missed the opportunity to do a conference call with Jenn P. that I scheduled for the next day so my Mother, (his Aunt) could speak to her about his status for herself. Jenn P. called me, after hours, so I got a chance to speak with her. I was truly impressed that she called me on her time off. She not only called me but had spoken to his daughter as well, therefore keeping everyone involved, informed regarding his situation. WHO does this? These days No one seems to care. Not like this! And Yet...This young lady went above and beyond duty. I observed an Activities staff member (don't remember his name) invite my relative to participate in any activies they may have during his stay, making him aware of what they do during that time. Maureen (Wound Nurse)while heading down the h

Be wary i would never send a loved one here. The managment, practices and care is very poor. My mother left worse then when she arrived due to falling. Staff is kind and tries their best but are set up for failure. There is not enough staff nor are they trained or properly managed and not enough suporvisors available. This place is clearly just a cash grab for the ownership. The result is staff don't have time for patients so they are very abrupt and therfore rough while also not know the individuals case and their needs. My mother was here for short term rehab after a 2 week hospital stay with impaired brain function and need some help to start walking on her own. She fell due to no bed alarms or bed rails. They said it's against the law to have these. How can you manage people who are fragile and in an altered mental state then. Especially if no one comes to check and the patient can't use the call button. The physio therapist trying to make convo with me told me it's difficult because my mom has dementia. My mom has never had dementia and was here for a completely different reason. I was in complete shock. This place and places like it need to be shut down. How can this be the care for people with major health problems trying to transition home from the hospital. It's shameful.

My husband was at the Ark from December 2025 until April 2026. It was a horrible experience. I would never recommend this place. It's terrible when you feel that animals get better treatment than humans. You complain with no results. This place is full of more agency hurses and aides than staff and the majority of the time they are short staffed. The second floor long unit is horrible. They don'tbanswer bells and they for the most part get ghosted. You have go and find them. Very dissatisfied!!!