Ashley River Healthcare

Google reviews

• D
  Danielle Howard 3 months ago

  Ashley River Healthcare has a very welcoming atmosphere where you can tell the patients are very well taken care of and happy. I took a tour of the facility and staff was smiling and helpful, residents were clean and well manicured, and the facility was clean with a great smell throughout the facility. There were activities going on while we were walking through and the residents and staff seemed to be thoroughly enjoying their time. My mother ended up not being sent for rehab from the hospital as initially thought but Ashley River Healthcare would be where we requested if it was needed. Every person we spoke to was knowledgeable, helpful and friendly. We went on multiple tours of different local facilities and found the staff to be inconvenienced by having to do “another tour”. We appreciated the kindness we received at Ashley River and there is surely a place we will utilize if needed and would recommend to anyone else who may be looking for a homelike experience for your loved one looking for care.

• T
  tony petro 2 months ago

  One day in review. Will update accordingly hopefully Monday. First off, the entire facility past the front desk smelled of urine. My mom got checked in a day ago(Friday around 1pm), and is having to wait until Monday to get seen by a physical therapist before the staff will help her walk or even go to the bathroom. They said she needs to be using a bed pan until then, but there is no bed pan in the room. Also, She was not told that prior to me asking about it. She told me that she waited 25-30 minutes this morning after pushing the button for assistance before she gave up and got herself into the wheelchair and got herself into the bathroom. From there, she pulled the help cord above the toilet, and once again, no response. When i was there, she had to uss the restroom again, so she pushed the button and i timed how long it took for someone to come in. 19 minutes 35 seconds.. which in my eyes in unacceptable, especially if she falls or needs help otherwise. The person that came in said that she was trying to give her the time she requested to rest and may also have been tied up with assisting others as well. There are plenty of staff around, so that shouldn't be an issue. The rolling window blind in her room was also broken so wouldn't stay up without manually rolling it by hand and balancing it so it wouldn't fall back down. The good thing is that the in room ac worked great. That was off when I originally got there and the room was very hot and muggy. Being mobility limited, they should have access to a remote to control it. Tv in the room was much better than the hospital and offered plenty of channels, so another plus. We'll see how Monday goes with the PT, but I'm shocked that she is supposed to just sit in bed until Monday. In that case I would have pushed for her to stay at the hospital through the weekend so she could work on walking, etc. Especially since she only has 20 days covered by her insurance here, and three are being wasted.

In the order Google returned them. Not verified by CaringAdvisor.