Atria Center City

From the moment I entered Atria, it was clear how much care and attention go into maintaining the community. Everything - from the atmosphere to the staff interactions - reflected a true commitment to residents’ well-being. Marcel, who gave me a tour, was simply outstanding. He took the time to understand my family member’s specific needs and patiently answered every question I had. I especially appreciated how responsive he was, promptly following up and even meeting with me on a weekend to accommodate my tight schedule for making arrangements. While we haven’t moved our family member in yet, the experience so far has been incredibly positive. The staff seem genuinely supportive, the building is beautiful, and the environment feels both warm and welcoming. I left feeling confident that Atria truly values the people they serve.

I'd highly recommend another option for your loved ones. Our loved ones have lived here over a year and we have frequent issues, from cable to even making sure automated rent is collected correctly. There are multiple problems that could be easier to put up with at somewhere cheaper but Atria costs so much money for pretty bare bones services. There are only two guest parking spots and only paid 2-hour parking all around, it makes it very hard to visit especially if you have children in tow. Our loved ones have to do weird maneuvers like grab ice cream at lunch just to have dessert after dinner because they always "run out" - how is a facility that costs nearly $20k a month running out of anything at all, especially small joys? For other services, once you start living here you realize how many "gotchas" there are that increase the cost. The cleaners apparently won't do the dishes or wash sheets (unless you use Atria's scratchy bedding), so our loved ones have to hire a private cleaning service on top of what was advertised as an included service. We were originally told internet services were included, but it turns out Atria is only paying for a connection that is too small to meet the needs of their facilities. To have any working connectivity, you'll have to pay for private connections as well. These are just a couple examples of a consistent pattern of Atria using the cheapest option they can. It feels very usary because our relatives need help advocating for themselves, and as time goes on they will have more trouble communicating these pain points.

My husband and I are very pleased with our move to Atria Senior Living. We love being in Center City Philadelphia, and enjoy being near wonderful museums. Our fellow residents are friendly and interesting. The programs Atria offers are enjoyable: exercise programs, book club, yoga, card and board games and more. The food is tasty and the servers are excellent. There is a daily happy hour too. A driver is available to take residents to appointments and planned outings to Philadelphia sights. I highly recommend Atria to seniors seeking independent or assisted living, including a memory care unit.