Autumn Care of Chesapeake

Google reviews

• P
  Pam Spicer a month ago

  From the time my dad entered Autumn Care, all workers have been very nice and pleasant. Any time my dad asks to call me, they assist in helping him call. Any time my dad has had a fall due to trying to climb out of the bed, they call to let me know. Rooms are kept clean. Dining hall is always cleaned and mopped after each meal. Physical therapist are very encouraging to the patients. Sometimes I wish the sessions could last a little longer. I feel as though if I have questions , I can always approach the nurses and ask. This is my first experience in a skilled rehabilitation center and was nervous about the situation. This location is close to my home and makes it easy to visit. My dad is on the 400 unit and June the unit manager is always helpful. Thank you to all staff who continually to work with my dad.

• L
  Lamont R a month ago

  ⭐ Review in Progress: Day One. 9/13/26 My uncle was transferred to Autumn Care of Portsmouth yesterday, and unfortunately, my first experience trying to locate and speak with him has been concerning. Today, I called the facility simply to find out where my uncle was located within the building so that I could contact him. I was repeatedly given the runaround. After my third phone call, I finally spoke with a woman who told me that my uncle was there at the nursing station. However, she stated that she did not know who he was and could not tell me his room number. This is particularly troubling because my uncle is an elderly patient who was just transferred to this facility yesterday. As a family member, I should not have to make multiple phone calls just to determine where he is located within the facility. More importantly, hearing a staff member say that she did not know who he was while he was sitting at the nursing station did not inspire confidence in the transition or communication surrounding his care. This is only Day One, so I am documenting my experience thus far and sincerely hope things improve. Families entrust facilities like this with people they love. Clear communication, knowing who your patients are, and being able to appropriately assist concerned family members are basic expectations. I will update this review as my uncle's stay continues.

In the order Google returned them. Not verified by Caring Advisor.