Autumn Lake Healthcare at Arcola
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Open
4.1
180 reviews
Every day · Open 24 hours
Google reviews
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S N 4 months ago
While Arcola may not look as fancy as some other nursing facilities, its heart is as shiny as a diamond. The staff from GNAs and nurses, to PT/OT/ST, to activities staff, to administrative staff - everyone works towards the same goal - the health and happiness of the residents. My mother was recently a patient at Arcola for short-term rehabilitation and was cared for like a family member. I slept soundly knowing she was being looked after and lovingly encouraged to regain her strength and mobility to return home. I cannot fully express my gratitude for all the care she received and the peace of mind I was given during this stressful time.
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John Qiang 3 months ago
Things I noticed need to address: 1. The facility smells like urine, I visited my dad there twice a week and I smelled urine every time I was there. 2. Patients room felt hot, my dad stayed there in July for four week, his room was uncomfortably hot, even though when the nurse station and the hall way were cool. 3. Lack of bathing and hygiene. He had patches of dandruff and scabs on his scalp, I had to wash his hair twice a week. Good things: The speech therapist and activity supervisor were very compassionate and attentive.
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Robin Lewis 4 months ago
This place is horrible. They did not take good care of my mother. I think they are understaffed. My mother would be left would a wet diaper on. She would keep calling for someone and it took them forever to come to assist her. She would call me in tears, but begged me not to say anything to them in fear she would be ignored even more. I always had to call and say something. When my dad and I would show up, they would always come in and check on her, but when we were not there, she was ignored. She came home with bed sores. When we finally got her out of there and put her in home hospice, when she arrived home, she said, "they did not treat me right". My 89 year old mother was not treated right. Don't send your love ones to this place. My mother passed on March 7, 2026.
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Tiffany Carsten 10 months ago
The staff is amazing, and works hard to keep a positive environment which starts from the top- incredible leadership. Food service goes above and beyond to make and keep the residents happy.
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Dana Jenkins 10 months ago
With all the chaos and commotion that comes with the Holiday's Arcola aka Autumn Lake came through for me. The aides had my Mom up, dressed and ready for the day. I give a standing ovation to the staff that worked with smiles on Christmas day. Bless you!
In the order Google returned them. Not verified by Caring Advisor.
- Address on Google
- 901 Arcola Ave, Silver Spring, MD 20902, USA
From Google · 09 Nov 2026
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