Autumn Reserve Independent & Assisted Living

Google reviews

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  Lee Robbins 6 months ago

  Speaking from personal experience, as my father has been living at Autumn Care - Farragut for nearly two years, I see a facility that is well-kept, clean, and with a staff that is responsive to its clients' needs. Though the staff turnover rate is too high, which is a shame and likely preventable, they do their jobs and engage with the residents. I appreciate that there are parties and events to help provide some variety. I suspect it can get monotonous doing the exact same things every day; clearly Autumn Care wants to prevent this by engaging with their residents to get out of their rooms and do things. I find myself often recommending this particular facility to friends and coworkers who have family members that need just a bit of care. It's a good place to be.

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  Lily Yassu a year ago

  This facility is nothing but a greedy money-making machine that has zero compassion for its residents. They advertise luxury care and fine dining, but in reality, it’s all a lie. The residents—who are paying outrageous amounts to live here—are ignored, neglected, and overcharged for services they never receive. The caregivers, who should be focusing on resident care, are instead forced to work as servers and housekeepers—jobs that were NOT in their job descriptions. How can they properly care for residents when they’re being stretched so thin? Management doesn’t care. They are more focused on cutting corners and maximizing profits than actually running a quality assisted living facility. The food is absolutely disgusting. They advertise "fine dining," but residents are served low-quality, unappetizing meals that no one in their right mind would call fine dining. Many residents barely eat because the food is so bad, and complaints are ignored. Worst of all, management has no heart. While this facility is falling apart the owner is in her penthouse in FL. not giving any care in the world what is going on. They will take every last dollar from residents and their families while failing to provide even the basic care they promise. The staff is underpaid, overworked, and constantly quitting because of the terrible working conditions. Meanwhile, the residents—the people who should be the priority—suffer in silence. This place should be shut down. If you care about your loved ones, DO NOT send them here. They deserve better than this nightmare of a facility!

In the order Google returned them. Not verified by Caring Advisor.