Avamere at Cheyenne

I never imagined I would have to write a review like this, but my experience with Avamere at Cheyenne was devastating. Trusting this facility with my mother was one of the hardest decisions I’ve ever made, and it is something I deeply regret. Instead of peace of mind, I lived with constant fear and anxiety. Communication was poor, concerns were ignored, and I often felt like I was fighting just to have my mother seen, heard, and cared for. Watching someone you love decline in a place that is supposed to protect them is absolutely heartbreaking. My mother deserved compassion, dignity, and attentive care. What she received felt cold, inattentive, and rushed. No family should ever feel helpless while their loved one is under someone else’s care — yet that is exactly how this facility made me feel. Assisted living should be a place of comfort and safety. For us, it was filled with stress, tears, and regret. The emotional toll this experience took on my family is something I will carry with me forever. I hope this review makes other families pause and ask hard questions before choosing Avamere at Cheyenne. Please advocate fiercely for your loved ones — I wish I had known what I know now. Also management will do anything to cover up any complaint or dislikes from resident or family members. Management workers don’t care especially Caprice and Sam who are very rude and inhumane. They just brush off your family members basic needs and wants with a smile on there face and tell you as the family they did everything possible. Caprice is one of the worst human beings I have ever met she puts on this persona like she cares but she only cares about the residents while family is there, She talks very rudely to her Residents, Employees and anyone else that enters the facility. This place is very unprofessional disorganized and needs to be looked into

My experience exceeded my expectations. Nancy showed not only a professional understanding of key needs of families and clients; but also expressions of true empathy. This community appeared most welcome, the facility spotless, and a welcoming aroma of food being prepared for the residents. Thanks for making choices more clear.

We had a lovely experience. The facility is clean and bright The staff and residents were very friendly and welcoming. The cookies were yummy! We have a couple more to visit before we make our final decision. So we’ll see what her final decision is!!