Avina of Sun Prairie

I would actually give it a zero. The bathroom was filthy. The bed was metal very uncomfortable and I actually waited in my wheelchair for 4 hours to get help. I was not supposed to be in the chair for longer than an hour. It was very hot in the room they did not have fans. The window had a huge hole in the screen so we did not open it. My daughter helped me to the bathroom with my chair, she had to clean the bathroom first. I was supposed to have a walker I never got one. I asked about the menu or food because I have allergies. I was told I could eat a hot dog. We waited about 4 hours and we left. There was no way my daughter was going to leave me there. Of course there's more negatives but what I have said is bad enough. Very dirty. I have two friends there in the past few months and I won't even go visit them. I felt traumatized

I am very pleased and impressed with the care, compassion and kindness my mom received during her 2-week stay at Crossroads Sun Prairie. The intake/admissions process was clear and understandable and the medical assessment and care, PT/OT, nursing and NP care team were thorough and attentive. Their communication was great and all staff I interacted with were cheerful and helpful. The administrators are accessible and the direct care staff were attentive and kind.

Ginny L This review is a very condensed version of the 4 page detailed form we filed with the State of Wisconsin after such a horrible experience I had at this Crossroad’s Nursing Care Facility in Sun Prairie and a lot of unnecessary distress and anxiety I dealt with for 11 days. I am writing this not for myself because I survived the traumatic experience but for anyone who was considering this for yourselves or for your loved ones to not have to go through what I had to go through with this place. While I was at this facility I had no other choice but to tolerate the awful, mean, rude, needless eye rolling, and deceptive behavior causing me to not trust some of them with the treatment from the time I got in there that first day because it started out bad right from the beginning including the way things were handled with the administration. Trust me I didn’t unpack my bags for 2 days as I was bound and determined to get out of there and they said it wasn’t a wise option because then I would have to pay all my own expenses if I were to go into some other facility and that was not a feasible option for me. I could count on one hand the staff that even tried to be nice and smile and try to make it at least tolerable for me. A lot of the staff and administration handled things so unprofessionally and they made me feel like it was my fault and that it was all in my head. I am only 69 and totally in my right mind so imagine those who are not able to understand their rights. They didn’t like me asking too many questions as it seemed like it was a burden to them. I Needed to question things as there were so many medication errors, and concerns that I had of doing things without proper glove wearing, lack of proper charting, of insufficient infection control practices etc. I had a serious open wound that had infection and that’s why I was there and also because I had to be on IV antibiotics. I highly suggest you do your own due diligence and investigate this place to en