Baldwin House Senior Living Grand Rapids

Baldwin House Lakeside is an exceptional place for seniors! The community is beautifully maintained with a cozy, welcoming atmosphere. The apartments are spacious and well-designed, offering a perfect balance of independence and support. The staff is incredibly caring and attentive, providing a wide range of services from independent living to hospice care. The scenic campus, combined with the convenient location near shopping and healthcare facilities, makes it an ideal place to enjoy life. Highly recommend for anyone seeking a warm, supportive senior living community!

I am very pleased with my new home at Baldwin House and the staff. Everyone is very courteous and friendly. Th residents that I am meeting are friendly and will always speak or wave when the see me in the hallways. The dining area i lovely and the meals are delicious and well balanced, with a great variety of fish, meat, fruit, vegetables. The salads are always fresh and crispy. The dining staff is always friendly. The desserts are amazing with a variety of mouth-watering choices. The days are full of activities planned by the social activities director from shopping outings, entertainment on the premises to Bingo and even small discussion groups, I am very happy to be a resident at Baldwin House and call it: "My Home!" The management and staff are very pleasant and helpful with any issue that happens to arise. .

The services promised in the contract were not honored. There is no in house medical transportation. The bus was only running across the street once a week for groceries or not at all because it was broken down. There is an high staff turn over at the Baldwin house. Basic cleaning needs seem to be neglected. The housekeepers are not cleaning rooms and leaving dirty floors. The elevators break and are not fixed for a few weeks. The renovations that were verbally promised were pushed back. I would not recommend going to The Baldwin house. There are a lot better places to live. UPDATE: The Baldwin house does not have a large bus. It is a 12 passenger at best. It was promised in the contract to provide medical appt trips (No extra fee) . It is was switched to public transportation. There is a additional fee for that.