Bayshore Pointe Nursing and Rehab Center

I am disappointed and frustrated with the way Bayshore Pointe has handled a very sensitive and serious matter. My mother passed away just one day after we paid for her monthly stay. During an already difficult and emotional time, we were told the refund would be processed within 30 days. It has now been well over that timeframe, and instead of honoring their commitment, I’ve been met with delays, vague responses, and a complete lack of accountability. No one seems willing to provide a clear answer or take responsibility for resolving this. This is not just about money—it’s about basic decency and professionalism. Families trust facilities like this to act with integrity, especially in moments of loss. Dragging out a refund after a resident has passed is both unacceptable and deeply insensitive. I strongly urge Bayshore Pointe to correct this immediately and process the refund without further delay. I would also caution others to be aware of how financial matters may be handled here during critical times. This experience has added unnecessary stress to an already painful situation, and it should not happen to anyone else.:

My 83 year old sister was admitted to Bayshore Pointe Nursing and Rehab Center after a 10 day hospital stay from a UTI and sepsis. The entire staff was amazing! The very competent rehab team worked with her daily and she made significant progress in one week’s time. Our goal was to have her strong enough to travel by plane with her son and daughter to her new memory care facility in Minnesota. She reached a level of functioning higher than even before her hospitalization. The nurses and aids were all very kind , competent and responsive to her many needs. Their communication with family was excellent and they executed her early morning discharge without a hitch. I would highly recommend this facility. Thank you to the entire staff. You all work hard as a well run team and with smiles on your faces! That means a lot to the patients and their loved ones.

I am glad that I ended up choosing Bayshore Pointe for my father's rehab due to the proximity to my home, which is less than a 5-minute car ride allowing me to be there at a moments notice. I am not sure there would have been a better place in the bay area from talking around with many of my friends in the area, so I do think if you are trying to choose where your LO should go for skilled nursing and therapy following a hospital stay, proximity to where you live should be one of the most important factors. 5 Stars – PT & OT – The reason my dad needed to be in Skilled Nursing was mainly for the PT and this department is exceptional here. I was relieved when my dad first got there to learn that one of the therapists was someone I knew from my high school, so I felt reassured. Miranda, the head of the department, always called me back within a few hours to answer my questions, and Bill, who was my dad’s therapist, was excellent with him. We kept my dad here longer than insurance would allow him to keep his therapy going with Bill. 5 Stars – CNA Team – I felt the regular group who was on watch for my dad did everything they could to make his stay as comfortable as possible. David, Kaliegh, Regina, Leeanna, Perla and KoKo worked tirelessly countless hours and accommodated many of my dad’s picky demands too. 5 Stars – The staff – Sharon, Sylvia, Brandy, Lashonna, the activities coordinator to name a few were all wonderful and welcoming. Brian from facilities was also on top of any requests from my dad. 4 Stars – Nursing Team – My dad came to them with the extra challenge of a foley catheter and I don’t believe they were on top of it like they should have been causing a couple UTIs and hospital trip. There were orders to have it regularly flushed as well as changed that weren't adhered to like they should have been at first. If your LO still needs quite a bit of nursing care, I suggest you are there daily to make sure they are on top of their care. I will say,