Bayview Rehabilitation at Scalabrini

Therapy is fabulous, nursing & CNA staff the best I’ve ever seen (I’m 73 yrs. old & have been hospitalized several times)! Also have many family members I’ve visited at hospitals. Cleaning staff is great; cleaning everyday, public restrooms are very clean as well! The food is good.

The grounds are beautiful and the place was clean. The staff half of them need to find other employment...rude, mean and disrespectful at a minimum.. borderline abusive. I was extremely irritated by the lack of communication and care given to my loved one. I was there everyday and timed the response time, they left my loved one sitting for hours without help once when restroom was needed which resulted in them soiling themselves. When I approached charge nurse she greeted me with an attitude and her personal problems of that day and tried to brush off my complaint and when she said that I was mistaken that meds were administered on time and showed me the documentation on computer screen until my reply was that it was documentation fraud because I was here and medication was not administered on time or correctly. I also talked with the "team" after having several conversation with several people of the care team who all assured ne they would fix things and said they usually have care plan meeting on Tuesdays. When i explained they were admitted on monday and it is a week later and still no meeting. it was finally decided this was not going to change so we removed our loved one. The kicker was it was only suppose to be short term for rehab....I feel terrible for those who are there long term if this is the lack of care given to short term patients. I give them zero stars as a whole. Although I must give credit to a couple of star nurses that were wonderful. They know who they are. I will never let anyone I know or care about go to that place.

Is it the fault of the staff at this facility that my cousin was discharged to early from the Hospital and is not getting the physical therapy that his insurance is paying for a limited number of days? No it is not. It is not their fault that after one week he really has had a day or two of PT. However, they need to ask themselves, what is in the best interest of this patient, not what is best for their bottom line. This is no way to treat a Veteran.