Bellarose Senior Living

Google reviews

• L
  Lynnette Asbury 2 weeks ago

  Edited to Add: Bella Rose's response to my review was to suggest that I contact the Executive Director, Cassandra Freeman. I did contact her by phone and in person. She made the decision to evict my father and she personally refused the promised refund. Contacting her did not help me or my dad. My calls to the Central Office in Fort Worth were never returned, leaving me powerless and voiceless as a customer. As mentioned in the review, I went so far as to contact an attorney for advice. Beware placing your loved one in the memory care unit! I had a nightmare experience with my dad. He lived here from October 2025-April 2026. During this time, he escaped twice, was prescribed medication without my knowledge, did not receive the programming and outings promised by the staff upon his enrollment, and was eventually evicted because the staff could not contain him. Additionally, I was promised a reimbursement for his rent for the month of May, as he was moved out in April. My dad was depending on this reimbursement, as he has no income whatsoever. However, later I was refused the reimbursement. The home office in Fort Worth did not return any of my dozens of calls, which left me at the mercy of the local executive director and business manager. My attorney advised me not to seek legal action, as legal fees would exceed the price of the reimbursement. My experience at Bella Rose was horrendous in every regard, and everyone considering placement for their loved one here deserves to know these things could happen to them, too.

• A
  Audra Nunez 5 months ago

  We had an excellent experience with Bella Rose Senior Living, and I especially want to recognize Kristy. She truly went above and beyond to make the entire move-in process for my family as smooth and stress-free as possible. From the very beginning, she was incredibly helpful, organized, and attentive to every detail. Kristy is also extremely personable and kind. She made us feel comfortable right away and treated us like more than just clients. Her warmth and professionalism made a big difference during what could have been a difficult transition. We are so grateful for her support and for how easy she made everything. Bella Rose is fortunate to have someone like Kristy on their team.

In the order Google returned them. Not verified by CaringAdvisor.