Birch Pointe Health and Rehabilitation

From working at other nursing homes this place is a good home, i love the staff, what issues I’ve seen I understand, I’d like to have a month meals calendar in our rooms, overall I’m happy here

If you are looking for a facility for your loved one, please cross this one off your list. I will not go in to details of what they did to my dad however, there are many other reviews here that had similar horrible experiences as he did. The disgraceful & unprofessional care my dad received goes beyond neglect or abuse, it was downright criminal. In my opinion, the owners of the facility, the administration and the Doctors should be in prison. They outright lied about the care they were capable of giving my dad, including medications and medical equipment. The hospital released my dad to this facility only because they guaranteed they could give him specific care. The truth is they only care about one thing, which is their bottom line. They are in business to make money and care nothing for your loved one. They cut corners where they see fit, including administering life saving medication like antibiotics, pain management or even medical equipment needed for your loved one to prevent further complications or to make them comfortable. Something as standard as an air mattress to prevent bedsores was a fight to bring in, even after it was promised before we arrived. The one star is for the nurses. The nurses do seem to care and work their tails off however; their hands are tied because they do not have close to enough staff to care for all these patients. In addition, they can only administer medications or use medical equipment the administration has decided to allow in the building, even though it was previously guaranteed. My dad arrived at this facility with one illness but, left with three additional complications that were due to their complete negligence. We did remove my dad from this facility and get him the better care he deserved. Please do not subject your loved one to this place.

When we looked at the place before bringing our mom here, everything looked good and functional and certainly felt like she would be in good hands, but it turned out to be just the opposite of what you would like to see in this type of facility, especially if you're loved one is there under their care. Keep in mind that this review is not talking about all of the staff, some of the staff are good, hard working people who take pride in their work and care very much for the residents that live there and their comfort and well-being. In general however, it is easy to see a lot of laziness, staff that don't care about the residents, miscommunication, and just an unprofessional approach to running such a facility. If I were to go into details, this review would turn into a book! The food they feed the residents is awful 90 percent of the time. Most of the residents don't hardly eat much of their food. I could go on, but I don't have all day. Again, this is not fair to the good workers there! I am forever grateful to them and what they do!! I felt like I had to give this review because of everything I have seen in the time of my mother's stay there. If you don't want your loved ones to go through a hard time the last days, months of their life, then I would tell you from the heart, KEEP THEM AWAY from Birch Point!!