Birchwoods At Canco Senior Living

Google reviews

• F
  Faith Logan 8 months ago

  It has taken me 9 months to write this review. I wanted to reflect on our experience for some time so I could be as objective and honestly reflective as possible, without emotion dictating my opinions. This is my takeaway. Prior to my mom being accepted into this community, the staff did extensive testing and evaluations. They assured us that she was a good fit for the community and thought she would be a great addition with her fun, spunky personality. They were aware of her early-stage dementia. They were confident she would thrive there, and we talked it through in her admissions interview. We were hopeful that this was a good fit, given that there was a designation of "memory care" on their website (and they offered targeted activities that would benefit their memory care community.) We believed them. Soon afterward, all mentions of "memory care" on their website disappeared. The night she moved in, we received two (somewhat rude and alarming) phone calls at around 1AM and again at 3:30AM from one of the ladies on duty, saying that mom was agitated and wanted to leave - apparently, she walked into the hallway and was looking for my father. The caregiver said "We think she's a flight risk." My anxiety went through the roof. This staff, shockingly, had absolutely NO training on how to handle (predictable) transitions like this. This caregiver was annoyed and said she would now have to put someone outside mom's room all night to make sure that she didn't leave again for the rest of the night. YET, we were advised upon intake that the transition to assisted living could be difficult and would not be seamless...so how could these employees have NO skills or training to try to calm mom down in this situation or reassure her? Red flags were appearing immediately. My mother had never lived in an assisted living facility before, and she was confused and frightened. The staff had absolutely no clue how to deal with this. From that first night, we had already lost conf

• R
  Real McCoy a year ago

  The owners have allowed the facility to go downhill. They rehire staff who have poor work ethics, a nurse who could not take care of the residents and directors who conveniently lose paperwork, medication, and money. There are always issues with the food and overall cleanliness. My loved one will not be returning to this building. To the owner's response. My concerns were brought to the community and to the Sinceri home office. I never received a call back from either. My father passed away after being told by a nurse he doesn't need a care plan. This community continued to employe this nurse after it had been reported.

In the order Google returned them. Not verified by Caring Advisor.