Brentwood Campus of Care

My mother resided at brentwood, building 3, in the months of June and early July, during hospice care. She received hospice from their partnered Twilight Hospice and Palliative Care. My experience was quite satisfactory as the care my mom received was exceptional. Brentwood went beyond my expectations, often acting as my mom was their own family member. It was clear to me that mom felt tremendous love from Brentwood staff in her final weeks. I was the only family member around my mom during this period and this meant much to me. Further, my mom held on for an unusually long time, making it impossible to be around my mom 24 hours a day. With this staff, coupled with twilight hospice, I felt comfortable leaving her without stressing. I was constantly updated if needed. My mom received exceptional end of life care. All her needs and issues were addressed promptly. This included all areas of comfort and care. Overall, the care she received allowed me to best spend my final day with mom, making this the best outcome for a difficult time. I am very grateful to Brentwood, building 3. There are too many to thank individually. Therefore, I thank you all. I highly recommend this facility.

Day shift lady the other day around 4pm my dad asked to be changed I got there around 9 pm still hadn’t been changed. The lady made a comment to him saying he’d be ok. No he is not ok, he’s far from being ok. Left wet gives rashes my dad has sensitive skin already. This needs to be addressed. The pm lady made sure he got changed once I complained but I shouldn’t have to tell anybody what needs to be done. And just cause my dad can’t move out of bed shouldn’t be left there like nothing. Also I was given a number to file a complaint but nobody answered. I’m waiting for a call back.

I went in today to have a meeting with Derrick the director of nursing and Brenda the administrator I believe over building 3 or 4, not to sure. Anyway I would like to thank the both of them for all their help today.I know this position isn’t easy having so many patients. So I really appreciate you hearing me and mother talk today regarding our concerns for my brother. Really sweet people ! Best answers they could possibly give. That’s all we ask for.