Brighton Gardens of Raleigh

I recently had to place my wife at Brighton Gardens of Raleigh, where she spent the last six months of her life receiving end-of-life care. During that time, she was treated with kindness by a skilled and compassionate staff who clearly cared about her well-being. From the moment I walked in, the receptionist and everyone who greeted me made me and my family feel welcome. They consistently showed a genuine interest in how we were doing, which meant a great deal to us. No place is perfect all the time. There were moments when her attendants were clearly overwhelmed with too many calls, but they always came through—taking care of her needs, changing her diapers, clothes, and sheets, and even handling her laundry. Somehow, she was always dressed and put together every morning—it was a mystery to me who did it, but it was always done with care and dignity. I looked hard to find things that were wrong, but in the end, Brighton Gardens of Raleigh provided a level of care far better than I could have managed on my own, or even with a team hired to care for her at home. There was very little staff turnover during her stay, and when staffing was tight, they were able to pull support from other facilities—something I truly appreciated. It’s important to visit your loved one and to have others visit when you can’t, but I always felt confident that my wife was in good hands. She was happy there and often complimented the people who cared for her. I am deeply grateful to Brighton Gardens for giving her the care and comfort she deserved.

My client has been a resident here for over nine months. In that time, she has shown remarkable improvement in her strength, thanks to the excellent physical and occupational therapies she receives. The staff of Brighton Gardens are friendly, caring, and compassionate towards residents and their families. My client's apartment is always clean and tidy since the housekeeping staff do a great job. The food is very good; there are several options on the menus for residents to choose from. There are daily activities offered which give residents an opportunity to socialize and enhance their motor skills, as well as provide mental stimulation. The grounds are beautiful and are maintained regularly. When working in this facility, I feel like I'm among family. It is a very warm, fun and comfortable atmosphere.

Please do not let your loved one go to Brighton. They will not get the care and services that they need and deserve AND that you’re paying for. The administration is so detached from the reality of just how overworked and (a word that admin and corporate has charts and graphs to tell me it just isn’t true!) UNDERSTAFFED. We moved my mom and dad into Brighton 12yrs ago. It was a lovely community then. We saw admin interacting all the time in the community. The dining room was run with a staff that was able to serve everyone with respect and dignity. My father passed 7yrs ago and my mom stayed on because it was home. In the last few years, that home has been ruined. I’m really not sure how corporate can hear the number of complaints that I KNOW they have received (not just from me) and still not change a thing. Please don’t put your loved one here. The facility is in poor condition (the carpet, which is everywhere) has never been replaced in the 12 years that we’ve been here. The large front elevator was out of service for months, repaired and worked for a few months and then out of service for months again. The dining area is understaffed so the residents have to raise their hands to get attention. Thank goodness for the ONE full time dining room worker. I hope she is paid what she DESERVES! We recently moved our 94yr old mother from this place to another local community. This is something we never thought/wanted to do. This place was home. But we couldn’t keep her in a place that was being so mismanaged. And the final hurt was that after that long of residing there, not one admin or corporate member reached out to either my mom or me to let us know that she would be missed. Many, many staff did as well as residents. Please don’t put your loved one here