Brighton Post Acute

My mother has been at Brighton House for two years just about and the staff here has been absolutely wonderful to my mom. It’s great to see that they have activities for the patients. Again, staff nurses aids. Have all been wonderful. I can’t ask for a better crew of people to be helping my mom out. Barry from the old management company ran this place wonderful. Looking to get to know the new management and hope they run it as well as Barry did.

I would never send a loved one here again. We sent my father here after a long stay at a rehab where he made a great deal of progress. He came here and was basically left in his bed for days on end. Went days without his pain medication. Got there on a Thursday at 3 pm and a nurse never came in until 8 pm and only because I was there demanding things be done. They have two nurses during day and afternoon shift and ONE nurse at night. His first full day there we had to hunt anyone with authority down. No social worker in the building. No one wears name badges and if they do they don’t have their credentials listed so I had no idea whether or not they were a nurse or CNA. There were times where he never got his meals unless we hunted them down for that as well. His incision from his previous surgery became quite infected while he was here. My aunt made the nurse aware and a doctor never once came to look at it. We eventually had to tell them to set up transfer to the hospital immediately and he turned out to be septic. A terrible facility that should be shut down.

Please be aware before placing your loved ones in this facility. In my experience, it is severely understaffed, and the level of care my mother received was unacceptable. My mother was transferred there from Tufts Medical Center, and during her stay, she was repeatedly neglected. On one occasion, she was left in the same brief for over 24 hours. Her clothing was soiled, and her bed was saturated with urine. She was left unattended for long periods, including being left alone on the toilet. Basic hygiene and care were not consistently provided—I often had to bathe her and change her myself during visits. There appeared to be extremely limited staff available, sometimes only a couple of aides for the entire unit, and no one consistently present at the front desk. Safety was also a concern; at one point, an alarm sounded for over an hour without response. Medication administration was inconsistent, and I personally witnessed it being given at inappropriate times. Despite informing staff that my mother has dementia and Alzheimer’s and should not be given certain products, I found deodorant applied all over her body and face—items she is known to put in her mouth. There were also instances where she was not properly fed. I met with administration and the Director of Nursing, but my concerns were not adequately addressed. I was never provided with a proper care plan, and as a result, I made the decision to discharge her within a week. She did not receive the physical or occupational therapy she required during her stay, and I have since arranged for outpatient care. I have documented evidence, including photos and videos, to support everything stated here. Based on my experience, I strongly urge others to thoroughly research and closely monitor any facility caring for their loved ones. Please remain vigilant and advocate for your family members.