Brightview Hunt Valley (Now Open) - Senior Independent Living, Assisted Living, Memory Care

Google reviews

• C
  Christopher Walter 6 months ago

  Brightview of Hunt Valley was exactly what my father-in-law needed. The staff is caring, engaged, and professional. The availability of a unit was a tremendous stress relief for our family. The facility and the individual apartments are clean and well kept. The common areas are a welcome upgrade from most other facilities. We have only good experiences with the staff. I found the visit experience to be as pleasant as possible with the exception of parking garage cleaning/maintenance and an over abundance of dandelions along the detour route that are easy to overlook.

• B
  Brian Satterfield 6 months ago

  My recent experience with Brightview Senior Living raises serious concerns about intake, communication, and billing practices. My mother was admitted for care, but within approximately one week, there was a dramatic and unexpected escalation in the level of care they claimed she required, including a recommendation for one-on-one supervision. This raised immediate concerns about whether a meaningful cognitive and functional assessment had been conducted prior to admission. At the same time that Brightview indicated my mother could not safely remain in their facility under the original care plan, I encountered significant difficulty obtaining clear, timely, and written communication regarding next steps. Requests for discharge coordination were met with delays, evasiveness, or lack of response, which created unnecessary stress during an already urgent situation. After ultimately removing my mother, I was told that my account had been fully settled with a zero balance. Despite this, I later received additional billing for medications, which had not been disclosed to me at the time and contradicted prior assurances.

In the order Google returned them. Not verified by Caring Advisor.