Brightview Westminster Ridge - Senior Independent Living, Assisted Living, Memory Care

I can’t say enough about our experience with the Brightview facility at Westminster Ridge. And it’s not because it’s a Brightview facility. It’s because of THE PEOPLE that are at Westminster Ridge. Dan in particular has been an absolute EARTH ANGEL! Joe, Michelle and Jackie have all been great as well and the team there was able to get my mom approved for the first time in 7 years, which will be amazing for her continued recovery. Dan went above and beyond to support my mom and I am getting out of a toxic living situation. He saw family in need anyone out of his way to make sure we were taken care of. He wasn’t able to get us in to Westminster and got us over to a different facility which I will review separately… We’re able to get Mom in immediately for a few months until she was able to finally get over to Westminster. Dan told me the day that we met that he would make it as personal mission to get her there because he saw how happy she was there and he did that. She’s there and she’s thriving and he went above and beyond to put every ounce of thought into where she was going to be in the building and how it would be convenient for her and how to save money and all of the things that people in his job in this industry do not normally do. I would like to say a huge thank you to him for not just being good at his job, but being just a genuinely good human being that helped us out and I have no doubt he’s done it countless other times for other people. so thank you Dan for giving my mom a place to call home and for helping me get a second chance for a happy ending. The day she arrived was also her birthday, and they brought the entire staff in to sing to her and brought her flowers and balloons, and she was so happy I actually cried. I hope that everyone else has this magical of an experience, but it wasn’t about the name of the place or where the facility was , it was people that restored some of my faith in humanity. And since she’s been there, they have a regularl

My wife, a late-stage Alzheimer's patient, was admitted to the Brightview Memory Care unit in August. I selected Brightview based on its strong reputation, professional staff, and quality facilities. Prior to admission, I specifically inquired about the use of bed guardrails. Management informed me that Brightview discouraged their use, citing difficulties with linen changes. So I purchased a hospital bed without guardrails. Within 3-4 weeks of her admission, my wife experienced her first fall from the bed. She had a big bump on her head and was rushed via ambulance to the hospital for extensive testing to rule out a hematoma. About a week later, she fell out of bed again, leaving a pool of blood on the floor. Again she was rushed to the hospital. She received three staples in her head after enduring more than six hours of testing and medical procedures. The following week, she fell a third time, though she was determined to be uninjured, and didn’t require hospitalization. Following the third incident, I confronted management. They advised me to purchase a long body pillow as a preventative measure. I immediately purchased the pillow and placed it on the bed’s edge. My wife did not experience any subsequent falls. Sadly, she passed away a few weeks later. While my grief is primarily focused on the loss of my wife of 40 years, I cannot dismiss the possibility that these repeated falls may have accelerated her decline. Why didn’t management advise me to get a bed pillow sooner? Patient care is the essence, the very purpose of their existence. To anyone considering admission to Brightview, make sure your loved one has a bed with guardrails or a body pillow on day one. You don’t want to see your loved one lying on a hospital bed frightened and crying in pain with IVs, catheters and monitoring devices all over his or her body as I did.

Dining manager Elizabeth is genuinely terrible to staff. While eating with my family I have heard her yell and berate teenage staff for no reason. She is short with staff and residents and I have heard her talk badly about residents. Rest of staff is nice and understanding to me and my family.