Brightview White Marsh - Senior Assisted Living and Memory Care

My visit today was a pleasant one. I found Donald sitting in the area where the puzzles and books are. He wasn’t doing anything, but at least he was out of his room. When Donald went to lunch, I went back to his room to straighten up and see what needed doing. I recommend the Cleaning crew keep a close eye around Donald’s chair. There are some kind of flakes of black paper or something around the chair between the chair and the heating unit and easily missed. In addition to that I noticed a urinal partially filled also sitting kind of behind his chair on the side where it couldn’t be noticed. I hope Don begins to get out more as we go along. He’s starting to move around a bit more but he doesn’t walk anymore than he has to. Thanks for all you do to make BrightView such a pleasant place.

I was invited to the Christmas friends and family gathering on 12/04/2024 and the entire evening was delightful! A pianist provided holiday background music which certainly lifted the spirits of all present. The food was excellent and the wait staff was superb. They were friendly and dedicated to making sure all the guests' needs were satisfied. The chef and cook crew were excellent at their craft and no one went away hungry. Of course, for me, the best part was the dessert! Chocolate cake is always a winner in my book, although, I understand the raspberry cheese cake was also good. A visit to our table by the new manager made me feel welcomed and her pleasant personality made me feel the residents were her first concern. I have visited Bright View White Marsh many times over four years and have always been impressed with the quality of care provided to all residents. Please know all staff members are appreciated by me!

We've been calling all around the area and everyone’s been nice and respectful besides this place. We’re young adults trying to just do angel trees and some places have them for the senior citizens as well, and we know everyone always bless the children but most forgot about the seniors that have raised us, we wanted to give back to the seniors and the lady on the phone said it’s late call back tomorrow and ask them … like I understand it is 11 pm but we dont live around this area so we have been calling places for hours and we got a few we are going to visit tomorrow and bless those seniors, but it’s hard finding places that will do these things for their seniors, I understand if you don’t do that , a lot of places haven’t , please Educate and teach your workers on how to talk to people though, a simple call back tomorrow would’ve worked , I asked how’s your day been and all before I even asked and immediately attitude like I wouldn’t want this person working with my family or parents. Try to be kind in a world full of hate and that’s what happens I guess, I’ve called over 15 facilities now and this is the only review I’ve had to write yet that’s bad so , let that be known .