Brookdale Baywood

I do not understand how they can allow an Executive Director to belittle, chase down, threaten and harass the disabled residents and when they chose to leave are told they are not welcome on the property or he will call the police! Yes! Was I there for a reason? Absolutely! I still had packages I was asked to come retrieve and mail still coming in. Also a check they owed me for rent I OVERPAID that was OWED to me but of course as usual Julie, the finance manager was again not available. She's never available. It could have been mailed to me. It's been weeks now. If we were late by a few days it was a knock at the door, letter of threat to evict and being chased down in the lunchroom and embarrassed in front of your peers to be told you're late, even if you just got out of the hospital for days or weeks. They do not see this as an excuse to be late even for a day. This is the management Brookdale Baywood has in place now. When they say they care about you. NO they care about putting rules into place that don't make sense. Leash laws that are unlawful. I have a licensed service animal which they refused to accommodate and harassed daily. The Executive Director would harass me and scared me so bad I had night terrors, PTSD and a minor stroke under this facilities care. Not to mention they kept medications in the name I had years prior to moving to their facility. I questions how this is even possible and legal? I could go on and on about the terrible treatment from most of the staff but I can't even begin to go through the nightmare of this place. My heart was damaged enough. Quite literally! Thank the Good Lord I found another facility in time before they brought me to my death and cashed in on the Power of Attorney ignored, DNR I cancelled but they ignored and the insurance paperwork they tried to cash in on. Good luck to anyone still trying to survive this place!

DON'T RISK IT! THEY WILL MAKE FALSE PROMISES OF CARING ABOUT YOU ONLY TO PUT YOUR LIFE AT RISK AND MAKE YOUR REASON FOR MOVING TO AN ASSISTED LIVING FACILITY WORSE! How? By having an Execitive Director who intimidates the residents he doesn't care for. Inforcing illegal "Brookdale rules" into place not following the Federal Law for ADA residents and CSA. Severely uderstaffed, overworked CNA's that barely speak English, don't deliver medications on time or incorrect dosages and on occasion oops sorry that cup has another residents room number on it thats not yours, ignoring call buttons for residents/victims who have fallen for hours, caregivers yelling at residents for needing help "too much", insisting on blood pressure "presciptions" when you are a heart patient then actually refusing to take consistent/nonexistent readings. Putting your life at further risk. Stolen property out of your room with locked doors is always your imagination and even when proven it is never looked into or addressed. When you or your fur baby are injured by their facility or staff members they make sure to cover up, cover for each other, directors clean up and no compensation for your extra bills (I.E. veterinarian bills that can run as much as rent but that's not their concern as long as THEY are priority and paid in full or you're homeless and disabled or additional medical expenses for care not provided that was supposed to be done by their staff or legal services due to their negligent or purposeful illegal actions). Need I go on about the neglectful, disgustingly horrible this place is? And that's just the really bad parts. So much more to tell but at this point....you get the picture.

The chef, staff and entertainment are wonderful during family events! The only issue that I experienced was that there was not enough room in the dining space to accommodate the residents, family and friends. Tables had to be set up in the hallway preventing access to the entertainment and made it very difficult for people to navigate especially with walkers or wheelchairs. The last event i attended, my family and I had to sit in the hallway and we felt disconnected from the fun. I would hate for this to prevent anyone from feeling welcome to come because it's such a great time for us all to connect. I'd love to see an expansion if possible!