Brookdale Crown Point

Name: Brookdale Crown Point
Address: 10050 Old Saint Augustine Road, Jacksonville, Florida, 32257, United States
Telephone: (904) 288-8700
Price range: $$

Jacksonville Florida, United States , Florida , United States

4.6 on Google · 57 reviews

Assisted Living Memory Care Skilled Nursing Independent Living

About Brookdale Crown Point

Brookdale Crown Point, located in Jacksonville, offers a range of senior care services including independent living, assisted living, memory care, and skilled nursing. This range allows the community to support residents with varying levels of need, from those seeking an active, independent lifestyle to those requiring more comprehensive daily support. The community places particular focus on memory care, serving seniors living with Alzheimer's disease and other forms of dementia. Its approach centers on dedicated attention to individuals navigating memory loss, with care designed around the needs of this population specifically. Families considering Brookdale Crown Point may be looking for a setting that can adjust to changing care needs over time, given the breadth of services available on-site. Those with a loved one currently experiencing memory-related conditions, or who anticipate that need in the future, may find the community's specialized focus on dementia care particularly relevant to their search. Prospective residents and their families are encouraged to reach out directly to Brookdale Crown Point to learn more about specific programs, room availability, and how the community can accommodate individual care requirements.

Business Types

Continuing Care Retirement Community (CCRC)

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Location & Map

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Brookdale Crown Point

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Why Choose Us

Memory Care Specialists

Dedicated care for Alzheimer's and various forms of memory loss

Continuum of Care

Memory care, skilled nursing, assisted and independent living offered

Jacksonville Location

Senior living community located in Jacksonville

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57 reviews

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Google reviews

Debra Sanders a year ago

I want to first remind all who are looking for a memory care facility: no facility is perfect and there will always be challenges to work through. Although it’s difficult at times to remember, your caregivers have a nearly impossible job, yet they show up and serve selflessly every day. Please respect and love on the staff members who are caring for your precious family member! Address mistakes and concerns respectfully and directly and work with your caregivers for resolutions. Having said all that… We have SERIOUS love for the Brookdale Crown Point staff! Our deepest thanks to Kim, Velaine, Marcie, Sally, Debbie, Renarda, Patricia, Jennifer and so many others for making our Aunt's transition to Memory Care this past year so full of peace, comfort, joy and laughter. Within a week of our Aunt's move, they had her out on a pizza party outing! Since she is typically a very solitary person, this was a miraculous occurrence. The facility is clean, the people are patient and caring and clearly love the residents as if they were their own family. Myrna is an incredible chef who had our normally picky eater cleaning her plate at meals. Beverly even creates a personalized "Life Story" shadow box outside each resident's room, sharing precious details of their lives and families with other residents and visitors. This is a special touch that proves how much the residents here are respected and loved. There is also a family portal where you can upload photos to share with your loved one at any time, and the staff shares photos showing what they're busy doing in the facility. Brookdale Crown Point has been such a special gift to this resident's family. We’re forever grateful to all the Memory Care Heroes at BCP!
Leslie Berry 4 months ago

My mom has been at Brookedale Crown Point for 8 months & we feel like she is happy & cared for. We like the small environment & the staff is caring! There have been some ups & downs which we continue to work through! Overall a good experience.

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Julie McMillan a year ago

Brookdale at Crown Point is wonderful! My dad is so happy here. All the staff is friendly and loving. The food is great and they have activities for everyone. The nursing staff takes good care of everyone too. We couldn’t be happier with this community.
Lucy Burke a month ago

My experience with Brookdale Crown Point has been deeply disappointing and at times alarming. My grandmother has had multiple falls, significant mobility problems, and ongoing hip/groin pain. Staff told us an X-ray would be ordered, yet when I later asked about it, the nurse could not even recall whether it had been done; I had to insist that she check the records, and we then learned there was no X-ray order in the system. On another visit, we found my grandmother lying in bed unable to get up, thirsty, soiled, and without dinner. We cleaned her ourselves and had to find staff to ask that she be brought food. Other family members have independently described the staff as apathetic, rude, and inattentive, and during one visit they witnessed a resident who had urinated on the floor while several staff members reportedly walked past without stopping to help. To management’s credit, the Executive Director eventually acknowledged “service failures,” increased my grandmother’s checks, changed her care plan, and said corrective action would be taken, but families should not have to repeatedly uncover serious gaps in basic care before those safeguards are put in place. This is a dedicated memory-care facility, and residents with dementia cannot always advocate for themselves, ask for food or water, or clearly report pain, which makes attentive and compassionate care essential. Based on what my family and I have experienced, I would strongly urge anyone considering Brookdale Crown Point to ask detailed questions about staffing, fall response, toileting assistance, meal monitoring, medical follow-up, and how often residents are actually checked rather than relying on awards or marketing alone.
Jane Rodenberg 6 months ago

Another fun family night at Brookdale Crown Point. Fair themed event, popcorn, cotton candy, walking tacos, fun games. Great job by the Brookdale staff bringing a old fashioned summer vibe for us all to enjoy, including pie in the face!!