Brookdale High Point North

Google reviews

• D
  David Heath a month ago

  My wife, Diane Heath came to Brookdale Memory Care North in 7/25 and prospered there for one year until she passed away in the hospital from a catastrophic stroke in 7/26. Diane loved her stay at Brookdale and she especially loved the residents and the staff who took such great care of her day by day. She really enjoyed every meal that they served her and she even ate food that she previously didn't care for. She never once complained about being at Brookdale. I can't speak anymore highly about this Brookdale facility, the diverse daily activities, the wonderful personal care, the cleanliness of the facility, the loving staff and the real family atmosphere. I was thoroughly pleased with our experience at Brookdale and I highly recommend this to be a wonderful place to live for your loved one if need be. David Heath Diane's husband

• J
  Jason Smith 3 weeks ago

  Our experience with Brookdale (High Point) assisted living facility had been a nightmare from day one. In short, I found Latisha Batts (director) shady, the staff nice but inept at dealing with Alzheimer's patients, their billing practices highly questionable, and corporate office absolutely unreachable. They quoted us a low care rate, immediately raised it to the price you would find in a memory care facility. Never informed us that they would not be able to provide the level of care an Alzheimer's patient would require. For instance, the "Wellness Director" would call to complain about my mother's behavior and asked me to persuade my mom to take her medication when she refused. Brookdale's final act was to send my Mom to the hospital for a seizure via ambulance and evict her from Brookdale as she was being admitted to the hospital. When she was released that day and we were arranging to have her transferred to another facility, Latisha demanded we hire a one-on-one babysitter service, on top of all the money we pay them each month, to watch her until she left Brookdale. If we did not hire a service they were going to charge very high price to provide their own. My mom has Alzheimer's, and all the issues that come along with that diagnosis. We paid Brookdale a high price per month to provide her care, but I was constantly put in the position to put out fires at a facility where their staff could not fulfill their duties. Some key events: - Cost before contract signing did not match cost after contract signing. - They use block billing. - Bills never matched what we were quoted and resolution was never completely provided. - They sent my mother to the hospital for a seizure that had happened and evicted her in the same action. - They are an assisted living facility but charged prices you would find at a memory care facility and did not on paper acknowledge that my mom had dementia. - The facility would complain that my mom was difficult, but when I talked to the

In the order Google returned them. Not verified by Caring Advisor.