Brookdale Las Vegas

My mom lived at Brookdale for just 10 months, but the experience was nothing short of wonderful. From the very beginning, we felt the warmth and care that make this smaller facility so special. The staff truly went above and beyond—not only making my mom feel right at home, but also treating our entire family like one of their own. They were attentive to every detail, from adjusting her meal plans to ensuring she never missed her favorite activities like exercise class and, most importantly, bingo. The community was always beautifully decorated for every holiday, creating such a festive and welcoming atmosphere. And the entertainment they brought in—often twice a week—was absolutely top-notch. Despite being an assisted living facility, Brookdale radiates joy. Seeing the genuine smiles on the residents' and staff’s faces every day gave us so much peace of mind. I wholeheartedly recommend Brookdale to anyone looking for a caring, compassionate place for their loved one.

I can't say enough positive things about the Brookdale Senior Living facility on Russell Road. Akierah, Saida, and Norm lead an all star staff. In particular, my wife has been given exceptional care. Cassandra, Trish, Jasmine and their friends get my stamp of approval for their attentive service. The dining area is beautiful, resembling an upscale restaurant. Vegas has a lot of places of interest, and Brookdale takes its residents to them regularly. Brookdale also has a theater, and a poker table. I highly encourage those who are interested in senior living to visit Brookdale and see for themselves . It's great.

REVIEW IN ENGLISH: Our experience at Brookdale (Las Vegas, NV) was extremely disappointing and painful. We brought our mother to this senior living facility expecting professional and compassionate care during her final days. Unfortunately, what we encountered was the complete opposite. From the beginning, the transfer process was poorly managed. They advertise a ratio of one caregiver for every six residents, but this is not accurate. Several employees informed us that often only two or three caregivers are responsible for more than 50 patients, which is entirely unacceptable and unsafe. We had to stay at the facility 24/7 to ensure our mother received her medications on time and the necessary care. On her very first day, she went for hours without proper care and medication. We held a meeting with the Executive Director and the Director of Nursing, who attempted to excuse the situation by claiming it was due to their absence over a long weekend. However, similar problems persisted after that. When we raised concerns about staffing, they denied the situation despite multiple staff members confirming a severe personnel shortage. One caregiver, in particular, was rude and showed no compassion toward our mother or our family on the night before she passed away. When we reported this to the Director of Nursing, she excused the caregiver by suggesting she might have had a difficult night. This facility is costly, yet it fails to provide the quality of care it promises. We strongly urge families to think carefully before sending a loved one to this place, especially those needing end-of-life or high-level care.