Brookdale North Raleigh

Google reviews

• S
  Shadez Of Crazee USA 7 months ago

  If 0 were possible. The exterior, entrance, foyer, and dining facility look grand. The facility director, Jason West, is a rude, condescending, dismissive individual. Cockroaches, infestation! On the 5th floor in apartments. No food in the apartment. In the medicine cabinet, covered toothbrush, excrement on walls, in the medicine cabinets, live roaches coming out of outlets behind photos, under and on furniture. I was shocked!! My sister stated she had sent emails to staff and to Jason West. I actually spoke to him in person about my findings in my 92 yr old father's very expensive apartment. Jason West stated, "We have Orkin come out regularly." I commented it is clearly not working. Jason West then stated, "Bugs, and Roaches are not everywhere, but we do have issues in some units." I told him that it is not acceptable for residents, and that my sister has emails documenting months of complaints. His response, "What else do you expect me to do? " Sarcasm, no empathy, lack of importance were shocking. The amount of money that these retired elders are paying, and the trust families are seeking from these facilities to only be shrugged off, is heart breaking. Im going further with my complaints Mr Jason West. We have emails complaints that you have responded to. My father Retired as a military officer with over thirty years of service. He was a 17 year old Korean War veteran, he served in the Dominican Republic Conflict (Operation Power Pack, 1965), and in Vietnam he survived the Tet Offensive in 1968. He was awarded many accommodations throughout his service time from President Kennedy and President Reagan. We placed our father in the care of the Brookdale facility because you told us you would take care of him, just like the USA placed it's trust in the hands of my father. Mr. Jason West you failed him. I'm certain there are others, just as you stated on April 15, in your lobby, other apartments have roaches too.

• K
  Katherine Linkous a month ago

  I came here from a not so safe house, sick and concerned about how I was to survive. I was recently retired and living off of Social Security and what little benefits I had attained throughout my career. From the moment I came through the doors, it felt like home. The staff is very friendly and welcoming. The community is active and kind. Home is the best way to describe Brookdale. You feel like you are home.

In the order Google returned them. Not verified by Caring Advisor.