Brookdale Overland Park

Brookdale truly goes above and beyond. The staff is compassionate, attentive, and highly professional, and it’s clear they take pride in the care they provide. Communication with residents and families is timely and transparent, which makes a huge difference during what can be a stressful time. The nursing team is knowledgeable and responsive, and support staff are always willing to help. The facility itself is clean, well-organized, and welcoming. Most importantly, residents are treated with dignity and respect, and their individual needs are genuinely prioritized. I would confidently recommend this skilled nursing facility to anyone looking for quality care and a team that truly cares.

Zero Stars The Brookdale experience was beyond traumatic for our loved one and all of those who love her. Our loved one arrived at Brookdale from a brief hospital stay at St. Luke’s for a fall. During the stay, our family observed serious and ongoing failures in basic care, hygiene, safety, and medication management. We observed that the facility was understaffed. Our family was shocked by the level of care received. It was overwhelming trying to get the support required. During the stay friends and loved ones frequently had to bathe her, change her briefs, wash her hands, change her clothing, brush her hair, brush her teeth, feed her, and get her water because these needs and others were not being consistently met. She was bedridden and often left in soiled briefs, soiled bedding, and soiled clothing, not repositioned properly. And she was not adequately fed or hydrated. And laundry was not consistently maintained. Her room was frequently unsanitary, and we eventually brought our own cleaning supplies to clean it ourselves. Brookdale staff used her bed tray (intended for her beverages, meals etc ) as her potty changing station. It was disgusting and no matter what we said they continued to use it. Our loved one was either under medicated, over medicated, or given risky medications, that based on current health conditions seemed inappropriate. And a long-standing prescription she had taken for over 25 years was withheld despite her telling them her current medications, and despite her advocates/ family sharing all of her daily medications. Due to this medication being omitted she suffered for around 5 days with seizures from the withdrawal. After an abrupt and possibly inappropriate discharge, she was hospitalized for 17 days and placed in quarantine. She was diagnosed with C. diff, a UTI, malnutrition, dehydration and significant weight loss. She also had new injuries including a broken toe, bruising, cuts, cellulitis, and bedsores. During her stay no

If we could give it a ZERO star, we would. Not attention to the patients. Not enough staff and under prepared No desire to be helpful No response when patient needed assistance. No towels in bathroom When my mom called for assistance in two different occasions, the staff never ever responded. My mother, with her walker and with fall risk in her chart, had to go find help to get pain medicine. Not even a glass of water was offered to her. She left 12 hours later. With a type of assistance they were giving her. She's better off at home with no help. Do not go there if you can avoid it.