Brookdale Stonestreet

Compared to other Senior Living communities, Brookdale is a good place to live. Response time to issues are corrected promptly. The building is clean and well maintained. Mom is happy at Brookdale.

I am extremely concerned about the care at this facility. I have never been able to get in touch with the head of nursing..

My mother, who is a caregiver working with a senior care company, was called to a 12 hr shift. The room was said to be disgusting due to a lack of care and cleaning. The sheets were said to be weeks, if not longer, since the last changing. This woman had been seen by a healthcare provider and was told she had numerous bed bug bites , My mother was present when the daughter came and changed the bed sheets and treated the bed for bed bug infestation, where she and this woman had time to discuss some of these obvious issues. There had been no cleaning of the room, including a litter box, which services 2 cats. My mother was covered with these bites, also, with just a few hours there. This family is paying for Brookdale Stone Street to care for their mother, and this is the standard?! Who will speak for these people? Who will alert the proper authorities? I am just a 3rd party with no skin in the game. My mother's story and physical scars of bed bugs were enough for me to do this little bit. This is an abomination and the reason there is ongoing fear when people discuss entrusting their elderly family member to a particular facility. Respect and honor these men and women as they seek dignity in these last years. And I'm sure she's one of many...perhaps in this facility but surely across this nation. My mother notified Senior Helpers of this issue and the fact of her home now being possibly infected. They never called her back. This attitude of these two businesses is the root cause of the filthy sheets, bed bug's and overall substandard living conditions of this poor woman and probably others. Do your job! *Correction: Senior Helpers did contact my mother after this post and assisted her by hiring an exterminator.