Brookside Memory Care

I did not realize what a memory care facility could – and should – do for its residents and families until I met Aldrin and Sachin at Brookside. After their intake evaluation of my dad, they asked me for a follow-up meeting. My first thought was that they might not accept my dad because of his history of elopement and associated behavioral concerns. But to my surprise, behavior never even came up. They wanted to discuss his history of falls and what they might be able to do to mitigate or prevent them. I went to that meeting assuming their first concern would be how my dad’s behavior would impact their staff, and it turned out they were more concerned about how they could have a positive impact on my dad’s safety. They proceeded to lay out several creative ideas on ways to make him safer; none of which had been proposed or mentioned by his previous facility. Sadly, before my dad could move into Brookside, he passed away from complications after surgery on a broken hip due to another fall. I had paid the deposit at Brookside and was counting the days until I could get my dad into a safer environment. I would have gladly forfeited that deposit; the peace of mind it gave me while my dad was hospitalized knowing that he would have a safe place to go home to was priceless. But without any prompting from me, Brookside volunteered that they would return my deposit, even though contractually it was their due. Take a moment to ask yourself if the senior care chain you might be considering would do the same. And if you then imagine how that gesture translates into staffing levels and care giving, I think the choice becomes a no-brainer.

Don't be fooled! There's a huge difference between care led by compassion and care led by money. While the beautiful building may appear clean and well maintained on the surface, the behind the scenes is deeply lacking. I highly encourage you to look elsewhere if looking for safe and dignified care for your loved one. I had my dad here for 10 months and they failed to keep him safe from numerous falls and failed to meet basic standards. The astronomically and obscene rent/care does not match the attention my dad received, not even close. They will find any reason to raise the level of care/rent so be prepared for financial burdens. The staff turnover at this facility is constant! They had little to no activities for months while I had my dad there, which was one reason why we had him there yet we were never compensated by them for not upholding that part of the commitment to the residents. They can't seem to keep employees which leads me to believe that staff are not well cared for by the owners, Benny and Brittany. Many red flags soon after we moved my dad in. It spoke volumes to me when I was told by several caregivers in this industry that my dad would get much better care outside of Brookside Memory Care. The owners and administrative staff always, ALWAYS had excuses for everything and are very good at gaslighting family members despite them telling me "we are very nice people". Again, don't be fooled by this place or the owners!

I have been in the senior housing industry for 25 years and recently retired. This community has impressed me since the day they opened. They have some of the best activity programs I have seen and I have been to 80% of all the communities in the Portland Metro area. They have well trained and very caring staff. I was in the community at least 40 times in the past few years. I always observed attentive, tender care. The owners are great and Aldrin could not be kinder. I enthusiastically give them 5 stars.