Buckingham Pavilion Nursing and Rehabilitation

Google reviews

• A
  Ani Kimble a month ago

  Extremely disappointing experience with Buckingham Pavilion. Our nurse visited at the request of a resident’s family to complete an assessment and was met with hostility from the moment she arrived. The front desk was immediately rude about her being there, and unfortunately, that attitude continued throughout the visit. Staff hovered during the assessment, interactions were curt and unprofessional, and simple attempts to coordinate care were made unnecessarily difficult. Most concerning was when our nurse tried to obtain information regarding the resident’s physical therapy and progress. She was prevented from speaking directly with the therapist, told to call the front desk for the therapist’s contact information, and then was rudely refused that information when she did exactly that. It was also incredibly sad to see the resident lying alone in bed staring at the wall with no interaction or engagement occurring during the visit. We had hoped to see meaningful progress from rehabilitation, and based on what was observed that day, that was not apparent. I also work in senior care, and this experience was deeply disappointing. Healthcare professionals should be working together to support residents and their families—not creating barriers and treating one another with disrespect. Anyone entering our community on behalf of a family would be treated with kindness, dignity, and professionalism. I wish we had experienced the same at Buckingham Pavilion.

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  Alan Putz a month ago

  Compared to other Medicaid nursing homes we had my friend in, Buckingham pavilion is like a palace. They do not appear to be understaffed at all. The staff they have is quite friendly and capable. I was very impressed with the nursing staff.

In the order Google returned them. Not verified by Caring Advisor.