Canterbury Place

Canterbury is a great place should you ever need a rehab stay! The nurses and aides are very caring and the housekeepers are friendly. The food is served hot and the activities make your stay enjoyable.

Please attention do not take your loved ones theres, ever since UPMC has left, there are two separate entities of companies working there and between the 2, and they still can't get it right. They've gone through several administrators within the last 6 months. Let go a lot of good employees lifetime employees at that. You have people resigning, there's no morale, only people showing up for work. The food is terrible and nothing's being done about it. There's no front desk people after five o'clock. So if you arrive after that, there's no receptionist to tell you where your loved one are to go It needs to be looked into it's really bad. I don't think they know what they're even doing just recently someone was omitted, and they didn't know where to put that person and they put them in a small room, that patient was there. No longer than three hours and checked themselves out.

My 87 year old father was sent to the skilled nursing unit at Canterbury Place after falling/spending a week at Presbyterian Hospital. The level of care on the first floor was abominable. He would ring the buzzer for more than an hour and no one would check on him. When an aide/nurse would come in, he was told that they have 49 other patients they need to attend to. He soiled himself while waiting for someone to help him to the bathroom. He was left on the toilet for 30 minutes, despite ringing the buzzer multiple times. When an aide finally came in, my father said, "I've been ringing the buzzer for 30 minutes" and was told , "we know, you've rung it 9 times". No one turned off the light in his room all night long, despite him trying to get someone to do so. I called the administrator, Rich Leonard, twice about the issues and asked if he could send a dr. or PA to see my dad because my dad had lost 15 lbs after being there for 5 days. A dr./PA was never sent to see him. The dietician ordered Boost to be delivered with his meals and he didn't get any for three days, despite me calling and talking to the social worker and nurse. Thankfully, I was able to get him moved to a different facility after more than a week. My father told me he felt like he could have died in his bed and no one would have even known for hours. It was an extremely sad and scary experience for my 87 year old father and for me (trying to manage it from afar). I find it contemptible that this sort of treatment is allowed to continue in this country in 2026.