Capital Nursing & Rehabilitation Center

Edit: I am changing my review to a 2 star. ONLY because Brandon Wood ended up taking over most everything handling our situation personally. I found out later that this company is corporate owned so that explains why there is much to be desired. If the corporation could give all their staff raises along with hiring more staff, fixing the phones, and finding a maintenance team to upkeep the building. It really seems as though this place is out for profit and doesn't give a damn about the people patients and staff alike. I was told that this facility is somehow better than many of the facilities in the area. NC really needs to do better. Overall, elder care is shit in that state. I still stand firm on my view that the social worker needs to be fired. She doesn't care about the patients or the family there. If I could give a separate 5 star review for the PT's and OT's I would because they were wonderful. They display patience and genuine care. The CNA's really need raises because are overworked and underpaid and it is obvious. The nurse was pretty good about contacting me directly with updates. I will say that the patient portal was lacking. As someone who also creates medical notes these were not updated nearly enough and they were incomplete. I understand lack of time (trust me, I get it) but do better. Notes are important not only for the staff but the families who are looking at the notes. Personally, I would like to see improvement in the PT department and being able to access a section specifically to see their progress notes. He was doing PT every day. Weekly updates on the improvements in that regard would be nice. I only saw and was updated when I was in there in person watching what they were doing for the day. Also, a time log would be helpful for the patients including start time end time (daily), exercises (daily), improvements (weekly), and goals (weekly). I only saw one doctor and never personally interacted with him but I observed him with another pati

Today I had to park, for the first time ever, in one of the many accessible/disabled spaces at Capital Nursing & Rehabilitation Center’s lot, with my valid placard properly displayed. I was not visiting this facility, but there were no available spaces elsewhere nearby. When I returned about an hour later, there was a note under my windshield saying that the lot was “for Capital Nursing & Rehab visitors and staff only” and that “next violation will result in towing.” This note was clearly visible to us when we came back to the car. This was surprising and concerning. The only posted sign at the property entrance is a standard “Tow Away Zone” notice, which warns about unauthorized vehicles but does not say the lot is exclusively for Capital Nursing & Rehab visitors. There is no visible signage at the accessible parking spaces that states they are restricted to specific visitors. As someone with a valid disability placard, I am legally authorized under the ADA and NC law to use an accessible parking space. Accessible spaces are intended to be available to anyone with a placard, not arbitrarily restricted by individual businesses unless clearly posted and legally designated. Leaving threatening notes on placard vehicles is inappropriate and creates barriers for people with disabilities. If the facility intends its lot to be private or limited to staff/visitors, the signage should clearly state this at every entrance and at the spaces themselves, in compliance with both ADA and NC towing laws. I hope management reconsiders its approach to accessible parking and ensures that policies respect the rights of people with disabilities. Clear, lawful signage would prevent confusion and ensure ADA compliance.

Please do not choose Capital Nursing and Rehabilitation Center for yourself or your loved one. The facility itself is decrepit and filthy with a musty odor that permeates the rooms. There is a clear lack of pride in the facility and in the care provided. A person’s mental and physical health is affected by their surroundings. We moved our loved one to another facility after about a week, due to the insufficient care, ineffective therapy, and filthy conditions. My photos do not adequately demonstrate how terrible the facility appears.