Capitol Lakes Skilled Nursing & Rehabilitation

Google reviews

• J
  John Smith 2 weeks ago

  This place is abysmal, thankfully my mother was only in their skilled nursing for a short time but the entire time was hell. I got call after call from her that the nursing staff would ignore her when she hit the call light. I understand that there’s always a “staffing issues” in the skilled nursing but this is far from the worst of it. There was a lot of sounds from the construction bugging her but it was within reason. On our final visit we overheard a very upset Independent Living resident being consoled by other residents. From their explanation this resident had suffered a health complication and when reaching out to a Natasha from Resident Services was given worse service than my mother in the skilled nursing. The residents have some sort of Hoa meeting from what was explained to me, and she had wanted to bring up this issue and others about Natasha in this meeting. The resident then received a call from the property manager Tim Conrad and was basically told to stay silent or risk being evicted. I don’t know what kind of sick game they’re playing there but this is evil. If you have Loved ones don’t bring them here, reroute to Meriter or U.W. I will be forwarding this and emailing their corporate about this. I have left this anonymous and if you attempt to use my mothers info to contact either of us about this you’ll also have HIPAA violation tacked on. This was originally posted on the main address but it seems to be blocked or something

• B
  Bruce T 5 months ago

  Hi, My father was on the rehabilitation floor at Capital Lakes downtown Madison for about six months until he passed away in July 2024. In June of 2024, my dad required assistance from two people for mobility. He got up every day, ate meals and watched TV with the other residents throughout the week days. The problem was obvious when we visited on Sunday mid-morning: he was sliding out of bed about to fall on the floor and stated he hadn't left bed for two days and was trying to get up. The staff attendant stated he was trying to find someone to help him. He only worked on the weekends, and was beside himself that someone wanted to get out of bed. I realized that on weekends, no one was in the living room or dining room unless they could get out of bed themselves, and there are far fewer employees around compared to weekdays. In hindsight, I don't know how so few people managed medications and meals. It seems that residents are routinely kept in bed for extended periods on weekends due to staffing or operational practices, rather than individual medical need. Ambulatory and non-bedbound seniors are discouraged from getting up, being transferred to chairs, participating in activities, or maintaining normal mobility routines. This may constitute neglect, improper restraint through omission of care, or a violation of resident rights and dignity standards. This practice contributes to physical decline, reduced mobility, social isolation, and diminished quality of life. Weekday care standards are not being maintained consistently on weekends. We looked at two other places that were obviously better, but after being at Capital Lakes independent living my dad insisted on staying there when transferring to assisted living and then rehab. Both assisted and rehab are understaffed and the staff, with a few exceptions is not happy. :-(

In the order Google returned them. Not verified by Caring Advisor.