Carlton At the Lake

I want to start by saying the nursing team is fantastic. I love my nurse. She gives me my medicine on time and when requested. The nursing team makes me feel like I'm family. My certified nursing assistance is always there when I need them. I feel at home here and glad I chose Carlton for my nursing care needs. I'm not sure why there are negative reviews on Carlton but my experience has been great.

One of th hardest things to do is see a loved one slowly deteriorate both physically and mentally. It's a part of life that is so difficult to navigate. Having a place that your loved one will be taken care of can surely ease the difficult time ahead. In the case of Carlton on the Lake, this place will only add to your already difficult time. You trust your family member is looked after, fed and cleaned, that's the hope at least. If it is your hope then avoid Carlton on the Lake. I have never seen a more uninterested group of caregivers in my life. I have had to ask multiple people on multiple occasions for the things my loved one needed. If I could give negative stars I would. I shouldn't have to beg for someone to make sure my loved one is fed or given water but that's what I had to do, time and time again. I would never want anyone to experience this type of lack of care which is why I highly disapprove of this facility. They will sell you a lie of all that they do for residents but its all part of the gimmick, once in, nothing is done for the patients. It's very sad to see and I would never recommend this facility ever. Upon transferring out of the Carlton I was advised multiple times my paperwork had been sent to thr new facility yet the new facility had received nothing. Upon calling the Carlton I was asked what is it that I needed sent. Ummm... this is your field of expertise, why on earth are you asking me what is needed for a patient transfer?!?! The utter incompetence with the staff at the Carlton is beyond belief. Stay away if you want your loved one to be treated with dignity and respect. If i am ever at an age where I need a nursing home I rather be pushed in traffic then be treated there. One look at the reviews tell you everything you need to know. They respond to each 5 star review but never engage with people who have terrible experiences, never a response to those. It's a telltale sign they only care about good feedback and could care less about a

I was in really bad shape when I first came in here. And now I'm 100% better. The staff have been great to me and very attentive. I would like to say this was the best health care experience I have ever had, up to date. I would recommend this place to anyone who needs it. Again I'm 100% happy with the care I have received.