Carrington Place of St. Pete

My mother was admitted to Carrington Place/Brighton Bay as part of their rehabilitation and recovery program following a hip replacement surgery. Unfortunately, our experience with the facility was extremely disappointing and raised serious concerns about both patient care and communication. On more than one occasion, my mother was left soiled for several hours before staff assisted her. She also experienced what appeared to be a COPD exacerbation that went unaddressed for four to five days before anyone took the situation seriously. This was extremely concerning and made us feel that her medical needs were not being properly monitored. When it came time for her discharge and transportation home, communication completely broke down. Staff failed to properly coordinate transportation, and I ultimately had to handle the situation myself to ensure she got home safely. What made the experience even more frustrating was the attitude we encountered when trying to address these concerns. Instead of professionalism and compassion, several staff members were dismissive and rude. I understand healthcare facilities can be busy and challenging environments, but basic patient dignity, timely medical attention, and respectful communication should never be overlooked. Based on our experience, I cannot recommend this facility.

Every time and yes every time we come here to visit we are welcomed by the lady at front desk... it's so so so clean..our family member that is here came in weighing 102. And leaving at 112 .. she is a picky person and she clears her plate... the unit manager Kelly is amazing when we ask her questions or for a few minutes she doesn't act like we are a interruptions to her day.. we truly are blessed that when we leave for the day that we have a peace that this is the BEST place... her care givers are top notch... thank you thank you....

The staff is extremely unprofessional, displaying a lack of attentiveness, honesty, compassion, and basic human decency. I strongly recommend choosing a different establishment; do not be deceived by the shiny floors. And if you do have loved ones here, do not advocate for them because the aides and cna's will treat them worse. PICK ANOTHER FACILITY!!!!