Charlestown Senior Living Community

I do believe there are many people working at Charlestown to help older people live their best lives. And the community is active. But the cost for the value is too high (and gets higher every year) and the amenities my parents pay for in their monthly fee have consistently been threatened to be charged for per use when my parents use them. In the independent side where my parents live, they pay over $5,200/month for a two bedroom apartment, on top of a >$400K entrance fee. For that they are supposed to be able to enjoy the amenities of Charlestown which includes security if people fall or need help. My dad has memory impairment and has an aide and my mother living with him, but he will occasionally press the security button when he gets confused or believes he needs help - perhaps 1 time every 2-3 months nowadays. When my dad last pressed the button, the security guard said the next time he pressed it he would be charged. So my parents are scared to call security when they need it. That's nowhere in our contract, but just one of the many ways Charlestown appears to offer services but in reality the money they pay covers little. They've also had an unempathetic resident case manager that doesn't know them well but drops by occasionally with bad news or vague threats. Again there are many people there working hard and doing a good job, but there are a few people who aren't empathetic or caring towards older folks and it's just such a high cost for what you get.

This is nothing but a transfer of wealth. They take a seniors lifetime savings and transfer it over to a corporate entity. Taking their wealth and transferring it into their corporate accounts. Right under the families noses.

Speaking strictly as a guest who has to frequent this community as a Healthcare provider, I dread going to this place. Large buildings with hundreds of residents and only five visitor spots to park far away from the entrance to every building. They are never available no matter what time you arrive morning or afternoon. There is not one designated spot at any building for anyone who is coming to provided medical care. You are forced to park in an overflow lot which can literally be a city block from the building you are going to. You either walk or wait for a shuttle to show up.