Chestnut Woods Rehabilitation & Healthcare Center

Horrible place never let any one you care about be sent here brought clothes for 90 year old woman they lost them all found them all replaced with other peoples clothes with the labels crossed out brought clothes a second time and they are half gone the place smells terrible except for the first floor were the staff lounge is and the front desk they all staff have been rude and dismissive except for one person they dropped the ball on paperwork for health insurance more than one time and delayed very important home care options seemingly intentional for a pay out this place should be shut down call ing protective services on monday and will be moving mom to a place with respect and dignity no way this is gonna just continue not a chance

I would give ZERO stars if I could. The first thing you notice when you walk into this place is the stench. Everything, and I mean everything, is dirty. I would see stuff on the floor that would still be there a week later. The bathrooms were disgusting too. Whenever I would visit, I'd wash my hands 2 or 3 times when I left. The place is nasty! The entire staff consists of people that don't want to speak English. Many of them know English but, if you go to ask them a question or, to clean something, they pretend they don't know English. Very clever... My brother was brought here after having a massive stroke. He had the use of his right hand, that's about it. These despicable people who call themselves health care workers couldn't care less about patients. They would drop off my brothers food tray and walk off. They did not help unwrap each portion so he sat there hungry and helpless until they came to pick the tray back up. I've seen patients repeatedly slam their food trays onto the bedside table to get attention because they would lay there for hours otherwise. Thank God one of my sisters lived close-by and could bring him decent meals a few times a week. While I was there visiting he told me he had asked for a blanket because he was cold. They never brought him one. I went to the desk to tell them. They were all sitting around on their phones! I told them my brother asked for a blanket 2 hours ago and I am NOT leaving until he gets one!! I made sure he got a blanket before i left. It's a shame family members can't have the peace of mind of knowing their loved one is being cared for. I always felt so guilty when I went home, leaving him behind in that dump! My brother was a US Marine Vietnam veteran. He languished in this dump for 7 months before he passed away. He served his country with pride and deserved the highest level of care possible. Instead, he was treated like a dog. At one point, when he was being moved from a wheelchair to

This place is the worse place I have ever been to and it’s a nightmare. The patients who cannot care for themselves are on their own because no one is willing to help the patients. My dad was there and he waited for a glass of water 3 hours and he had to go to the bathroom and someone told him they will be with him to help him in a few minutes. He waited 2 hours until he couldn’t hold it anymore and peed himself, then he had to sit in wet clothes and said he was so cold that he didn’t even have a blanket to cover himself. I asked him if he rang for help and he said he did but no one helped him. I asked a CNA if I could get a cup of ginger ale for my father and he was sitting down on his cell phone and he gave me a dirty look like I was bothering him because he had to put his cell phone away. I would have gotten the soda for my father but everything is locked up with padlocks. The refrigerator and cabinets have padlocks on them so I couldn’t get it for him. Every time I had to ask for assistance I was bothering them and they couldn’t even speak English very well so it made everything more difficult. Someone needs to go into that place and observe what is going on and I believe it would be shut down without hesitation. It’s really inhumane how the elderly people are treated there.