City Creek Post Acute

There are SO many reasons that we would not refer City Creek. I thought it was going to be a good place because of the 5 star rating I seen online. However, this was definitely not the case for my Dad. Thankfully I was able to visit him daily so I could stay in the know of all the bs that was happening. Just a few examples from our experience: 1. His personal blanket being taken out of his room along with multiple pairs of socks that were never returned. We had a sign on his closet door stating that family would do laundry so nothing should have left his room. 2. Extremely long wait times to receive help when the call button is pushed. 30-40 minutes is entirely too long especially for the elderly. This actually attributed to falls he had there causing him injuries. Even his roommate pressed his call button to try to get help. City Creek said there were no injuries, however, he had multiple Kaiser visits, a hospital admittance and a procedure. I even asked about him being transferred to another facility and was told I had to wait over the weekend until we could have a meeting with “the team”. When I had a meeting with the staff about my concerns and mistreatment of my dad, they were pissed and defensive. Again, claiming no injuries. 3. Showering was a problem when wanting to know which CNA gave it to him for verification as sometimes he did not receive one. 4. Medication. Make sure you check in with your loved one to ensure they get everything they need. Especially if diabetic with swollen legs/feet. If you have to send your loved one here; visit often, take notes, always bring up your concerns to the Dr and admin and I’ll say it again, TAKE NOTES! I would recommend to NOT sign the Arbitration agreement. You never know if your loved one will be mistreated and need the freedom to fight for them in any way you feel is right.

Visiting a very close family member for hospice care. First impression was very positive and good. Place is cleaned due to recent renovation. The most noticeable thing was how the staff engaged with patients and the quality of care I witnessed during my visit. I am very comfortable of leaving my loved one there because staff are very professional and friendly. The nursing staff are great and communication with upper management was easy and professional. Highly recommend this place for health center needs.

I’m so disappointed in the care here. As a retired RN who worked in rehab this facility dropped the ball big time with my Bro in law. Rather than get him out of bed to poop, they would just let him poop his pants before they would clean him up. He called for help each time, but no one came.And this happened several times not just once., Next he came from surgery with a Foley catheter… they tried one time to remove it in the month and a half he was there and then left it in. This makes it much harder for someone to get rid of a catheter because the bladder begins to depend on it.. Nursing laziness was totally involved. The director of nursing should have had her hand in all of this, making sure that people are getting the care, they deserve. Now he faces the possibility of living with a catheter for the rest of his life! THAT IS ABSOLUTELY NOT ACCEPTABLE! If you have to put a loved one here visit often and be the squeaky wheel. Get an advocate who knows how Care should be given.