Colonial Gardens Assisted Living & Memory Care

Google reviews

• A
  Audrey Branham 2 months ago

  My mother was a resident of Colonial Gardens February 2025 until September 2026. It started out great. But, after several visits to the ER for fall; refactoring her wrist and stitches. The final trip was a week in hospital due to UTI. After the visit to hospital to receive stitches I went to check on her the next day, I found her with her injury still covered in blood, laying in a urine filled bed. After, I completely lost it with staff I thought I was leaving her in good hand and we had an understanding. However, my sister went the next day to find her bed unmade so mattress would dry, dirty depends in floor, blood stains on bathroom counter and still head unclean. For the money you pay for care there, the staff is untrained and there in no licensed nursing staff to administer medication and handle emergencies. I ask to speak with person in charge since it was a weekend and nobody knew who that was. When my mother was released from hospital due to the UTI she had to go to for rehab due to weakness. We found out our mother had been over medicated which explains her falls. Also, her needed care had progressed to Long Term Care. So after 7 months under Colonial Gardens care she does not walk or have any desire to walk. I ask the director which we met with several times for an incident report and never received. Im sure you wonder why I did not press charges, it would not matter they know how to CYA. I will close with letting anyone considering placing a love one in Colonial Gardens DON'T.

• K
  Kay Lindsey 4 weeks ago

  I am writing this review so families can be aware and avoid what I encountered. My loved one lived in another state and needed to be moved. I visited Colonial Gardens three times and thought they could provide the care needed. Since she was coming from another state a virtual interview was conducted by Colonial Gardens with my loved one, caregiver and her nurse at the time. After the interview I was notified that my loved one "Level of Care" was a Level 5. The "Level of Care" is an additional fee paid monthly depending on the needs of your loved one.... 1. My loved one is mobile which meant no need for a rollator supervision, wheelchair, lifting her or any manual transfers from bed to chair. 2. Does not require oxygen. 3. Does not require insulin or any other injections. 4. No use of an inhaler or allergy treatments. I mentioned these four because they are major factors in deciding on the "Level of Care" which can range from 1-5 and cost an additional $600 - $2,700 monthly. When I inquired about the rational to the Highest Level of Care I told by the Marketing and Sales Director who also called in a nurse to be present that they level was determined by a checklist but would not share the checklist with me. Colonial Gardens maybe a good facility but I never found out because of the lack of transparency for additional charges of thousands per month. My loved one is receiving great care at another facility where her "Level of Care" is 2 based on the checklist that was viewed by and explained to me. It was from this checklist that I learned those four conditions I mentioned prior will cause an increase in the "Level of Care" and monthly cost. Honesty and Transparency are so important. Alzheimer's has already robbed loved ones of their memory, they do not need to be robbed monthly of additional cost also.

In the order Google returned them. Not verified by Caring Advisor.